Sally BeautyReviews of sallybeauty.com

I will never shop there again!!! I purchased an Andis set of trim clippers on 9/3/2023. However, the store associate who rung me up never explained that there was an extended warranty for 2 years on top of the one years warranty Sally's supply.. The receipt never said anything about it either. It says, "Love it or return it guarantee!" I found out about the extended warranty from their website, I contacted Sally's and got 3 different responses via email. Very conflicting email telling me to use certain links to get the warranty. But the last email said that they only honor it at the time of sale. The associate NEVER told me about it although it was only 2-3 days later!!! She also said that corporate doesn't do returns on clippers. Is this a man thing and you can only return women's products??? I tried to return it and the store associate said I couldn't and she had a sign somewhere but couldn't find it?!?!?! Liar, liar, pants on fire!!! The emails don't even have the name of the person who send it! Who could ever trust a company like that?!?!?! NEVER, EVER trust Sally's nor ANY of their associates for any reason!!!

I was a frequent customer at @sallybeautydublin Dublin 2 until I had a string of terrible service at this store. First, I made my usual purchase of hair coloring dye, 3 units. When paying for the products I would have a 10% discount offered by the store, however due to incapacity and lack of professional preparation, after I wasted 30 minutes trying to pay for the products and get "such a discount" I ended up paying the full amount with the I hope to review this discount on the purchase I would make the following week. The @sally “professionals/cashiers” are completely rude, impolite and unprofessional, such as their Manager who didn't have the capacity to listen to my situation and less to solve it. I will never come back to this store and I suggest that people protect themselves and don't purchase your products in the @sally D2. It was a very bad experience!

Absolute con! I ordered two Olaplex items which were advertised at half price. The expected delivery date stated 7th August 2023. I followed the tracking updates and on August 2nd, it showed my items were with UK customs awaiting clearance. Its now Sept 6th and my items are apparently still with UK customs. I have emailed the company twice and have had NO reply. Don't waste your money, they are fake!

Purchased some items from cosmetic Sally on line thought I was getting a bargain as it was for opolex items which was advertised at half price. I was told it would be here on 28th August but nothing has turned up. I had messages when I tracked the items which always had an update time ending with 16 on the end which was strange. This is a scam so don't fall for it.

Dreadful service. Phone number turned off. My order was due 28th. Tracking indicated it was out for delivery on the 23rd. Emailed. No reply. Beginning to think this is a scam. Expensive mistake going with this company.

I went to Sally’s Beauty for the first time a month because I color my own hair and needed supplies. The employees were very helpful with helping me find the right color for my hair and all the necessary supplies to go along with my hair. The prices were excellent and my hair turned out great. It’s now my go to store for hair products.

I ordered and received six cans of Frozen Stiff hairspray from Sally Beauty, which has been off the market for a while and just returned. While it doesn't sound like much, the cost was over $60.00. The cans are different than in previous orders, so clearly they have a new manufacturer and this may have contributed to the problem. I thought this was something they might like to investigate, as the shipping box and its contents arrived wet. Maybe these new cans are not right for shipping? When I sent them an e-mail asking for a replacement shipment (there have been 12 e-mails, back and forth now, actually), they continued to ask me the same questions over and over, while avoiding the concept of taking any action. Which can leaked? How would I know? They're all wet! The box is wet. The cans are metal; you cannot see through them. You'd have to weigh them to know which cans leaked. All I wanted was the product I paid for in the condition promised. Their customer service is beyond horrible and I would avoid ordering from them on line at all cost. I have photos of the product and the shipping box, which I've shown them. They just do not offer much in the way of customer service. Very disappointing transaction. I do have photos to verify all, which I have sent to them, as well. UPDATE: I would like to add that after almost two weeks of back and forth with Sally Beauty, I was able to connect with someone on their Facebook page who actually cared about my experience. I received a full refund for the damaged hairspray and am grateful for the same. I think, in the future, I will order this product as a pick up at the local store. A great product, but just not something that maybe should be shipped? Thank you to Sally Beauty for making things right.

Don't not order anything from them £52 and no product received email them and got told f*** you b***