Sally BeautyReviews of sallybeauty.com

Fastest delivery I've ever received from online retail. Product packaged extremely well. Great price. Can't ask for better.

Refused to sell a product that they say had the wrong discount label attached. Dreadful customer service, really couldn’t care less.

Occasionally, I have gone to Sally Beauty stores and have no complains. This review is for their customer service in regard to online and account issues. I emailed them 1/26/24 because I didn't have time to call. I had an issue with an online account. They messaged me 3 or 4 days later and obviously wanted info to verify me to proceed. On 2/5 I had to call the customer service line because no response and I HATE talking on the phone. After getting transferred and hung up on, I finally find someone that could resolve the issue. All of this stress wasn't even necessary. Today is 2/10/24 and still none of those jerks felt the need to respond after 2 more emails sent. That's enough for me to cancel my online account and never deal with them again. People these days really underestimate good customer service. If someone has a problem and no one cares enough to resolve it then WHY would they support your business?

i got the credit card i had a statement of $25 i paid one day late because of the holiday and they charged me $60 in late fees ! SCAMMMMM! closing my card as soon as they steal the money from my bank account

I went studio sally beauty to color my hair by their service. I showed a picture showing my desired color. the outcome was the worst color you have ever seen. I started to contact with their customer service about my complain and i expected them to fix the issue. their supervisor never called me back. they are really irresponsible. never get any service from them. do not waste your money.

The unprofessionalism at the Palm Springs/ Cathedral City store is unacceptable. The store manager there who identifies herself as Isabella, shouldn't be in a customer service role. First off, she continued to hang up the phone 3 times before she responded to questions when she was called. Upon the final call she hung up and then called back, as if she couldn't hear, but she did (she was hesitant to identify herself as the sales person. If you purchase scissors for $60 + dollars you expect them to work. This same person would not allow me to test them out. There was no swatch to try them and you could not take a snip of your hair. She was rude in the store, and even more so on the phone. She didn't listened but talked over me. Take a real close look at Google reviews and the reviews on YELP. I think there is a cover up here. Yesterday there were many poor reviews, today there are only a few and multiple good one's overnight. Very questionable. This is no lie but a verifiable true statement. Owner please do a secret shopper test to see what is really happening so people will come back and think that is what you really want. Vet the right people, not everyone knows how to work with people. I know it is hard to find employees today, but you can find good people. PLEASE NOTE: This is true, and I have the additional information if you would like to request it. I don't lie or make up stories to report. I just thought you should know about this.

Overall beauty for all, Sally's is one store to shop at. The company is doing well, by the various branded products.

Pat went out of her way to help and follow up on an order I placed. She called me the second she realised one item wasn’t in stock, offered to travel to another store, collect it and let me know when to pop in. She called back immediately after realising there was a stock take which might delay her collecting it. She then called again once she did have it with her. I cannot thank her enough for her personal touch and customer service which went far above and beyond. When I met her at the store, she was as sunny and charming as I had expected. Great products, amazing service - couldn’t have been a better experience!