Sally BeautyReviews of sallybeauty.com

I went to the Sally Beauty store in Woodbridge Va this week and the employee that helped me was very professional and answered all my questions and was just very helpful and patient, another employee came to help me because the other had to man the register. When she approached me she used a brash tone of voice ( that I took as why are you even here, what do you want, hurry up and get what you need, you're a bother) ,so I just said, I'm looking and she rolled her eyes and left and I continued reading the product instructions. I say that to say this, in this world there will always be employees who are not people oriented and that's life. I could've stooped to her level, but I thought after looking at her, how sorry I felt for her. I felt her tone was a deeper situation (in her own head.) And, I was not about to let her transfer it to me. When I go into the store I will simply ignore her and deal with the true professionals. I think our silence and ignoring will soon catch a bosses attention and they will have to deal with the problem. Even writing letters to corporate may carry some weight, who knows. I think, just pray for rude employees before they run into a person who will consider their rudeness the last straw and they let the rude ones internal strife become theirs and they end up in trouble. Customer service may never be what it was back in the day, because there are so many more businesses competing aganist one another. It's almost as if some employees these days bring personal strife to work, unable to leave it at home. I say try to stay clear of such, because you never know what they might do or say. Not realizing how the customer may translate it internally and feel. To rude employees I say, leave that little thing at the door, it will wait until you get off work and jump back on your back.

I was worried after placing my order online and then seeing the reviews online, as I had never used the company before. My order arrived 2 days after placing it with no problems whatsoever. I was provided tracking details and delivery was quick and easy. Will order again.

The workers at the location I go to are always nice they are very friendly and helpful. I go there for my hair products. I will continue going here because they have great product and customer service.

Hice un pedido en línea, decían entregar al día siguiente y llevo una semana esperando, por qué aún que quise cancelar, resulta que no puedo hasta tener el paquete, les pedí la dirección para ir yo por él y tampoco me la facilitan, no dan solución a nada y me temo que perdí mi dinero, pues ya no contestan ni correos, ni WhatsApp. Pésima idea comprar en línea en empresas como está que no tiene una comunicación directa. Y me contestan en WhatsApp diciéndome que ya me lo entregaron, como es eso posible, no piden identificación o toman firma o fotografia de quien lo recibe. Que fraude.

I used to shop at this place for the hair products I needed. That is until they got a new employee that left a bad impression. I came in first and within minutes I was ready to checkout. I waited patiently for five minutes. Nothing. Instead I got skipped by a different customer who just came in. The employee helped her and not once did this she offer to help me. I don't know if she was just rude or racially biased. I'm disgusted either which way and I'd rather order my stuff from Amazon instead from now on.

I made a purchase online with sallys for $108.37 in March. The order was canceled due to incorrect shipping information. I spoke with a representative over the phone to cancel the order. Since then, Sally's has tried to take the money out of my account 21 times. On June 22nd , the money came out of my account. When I called to speak to someone about this, they said they had to send it to the IT team. I'm still waiting for my money to come back to me. And on June 29th at 1AM, they tried to take the money out of my account again . For a canceled order. I even called and asked to speak to a supervisor and they wouldn't let me. This needs to be dealt with, so sallys stops stealing from me

Horrible, it's been a hassle since I bought my products. First, they didn't provide any tracking information, and I still haven't received it. Second, after I paid, they removed one of the items due to stocking problems. Third, I paid with Klarna, and after they removed an item, the price wasn't adjusted in Klarna.

I've ordered twice (professional dye and kit to use at home) and can't fault SB. Their site is easy to use, shipping is free and there are always great deals. I ordered at 4:30pm yesterday and my order arrived at 10am today! Will keep coming back.