Safe Home DirectReviews of safehomedirect.com

I don’t think I want to be a customer any more

I am very pleased so far everything is fine I have no complaints

Great service. Nice people

Fabian was very professional and provided great customer service. He excelled in explaining the upgrade we were receiving and the benefits to the new system. He was personable and made it very easy for us to want to upgrade to Safe Home for our security system.

I'm not pleased honestly and it's partly y'all's fault and partly my wife's fault. Here's where my issue lies. If you started with $3000 over 5 years is what it's going to cost you just for the privilege of a camera and microphone in your house then you know you wouldn't have much business. My wife fell hook line and sinker and that is 100% her fault. Charging $200 for a $15 wholesale door sensor is insane on top of the 60 month term length that can range from 47-99$ a month. That is insane for what is actually provided let's be real. Everyone was nice I talked to about it and my bone isn't with them as much as the company. Free installation? You have to ask yourself a question. If you aren't paying for the product out right what is the product? You are the product. Why do you think there's a camera and microphone on the control panel. Two stars because maybe if you actually needed the service it could be good I don't know and again the people were actually very nice and helpful from everywhere but I used the FTC cooling off rule either sending an email or getting a letter before 3 days so they can't slap a contact on you and charge you for removal. Thanks for the free holes in the wall. I do wish y'all the best I know it's a tough job but I live in a 54 year old trailer that's probably not even worth the $3000 over 5 years.

You need to explain to customers what they are getting into your sale person who sold me the alarm didn’t do a good job and I had to learn on my own that it cost more than what he had told me I never will come back to this company again thank you.

Your representatives were very friendly and helpful. They answered all my questions.

Both of you were very helpful and answered all of our questions. And you had a great sense of humor