Safe Home DirectReviews of safehomedirect.com

System seems to be running good, however , I feel the company should be honest when advertising.

I should have asked a few more questions about how to operate the system, since it's a little different than my old system.

AJ, the person that sold me the system was great and explained everything. He set up the apps on my phone. I did ask for yard signs and when those were not delivered or sent, I did call the company and request those again.

The experience was all positive in making the Vivint transition, except the new cameras initially “chiming” alarm on my Smartphone every time I moved in my living room without me knowing how to deactivate the alarm. Had to call staff member for support to tell me how to access deactivation of tone. Tech was highly competent in his work.

Having to sign the agreement twice was a bit of a pain and clearly unnecessary since you rep was present when it was signed originally. Trust your team!

James was very knowledgeable and answered all my questions. They have come a long way since we had our security system installed years ago. I liked that it was a local company. Not in another state. Justin and Brendan made the installation quick and easy.

When the seller approached us, he acted as if he knew that our contract was up and of course we didn't keep up with that being older customers. He said that our contract was up and so we entered a contract with you and then we we're told that our contract had not ended, so of course now we've had to have you try to buy out our contract which I feel was deceiving

The kindness of the people who I dealt eith