Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.
Artisan Hardware (artisanhardware.com) has 429 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Amanda W.
We bought several interior doors, the staff in the store are friendly, they helped a lot with the choice. The price turned out to be cheaper than in other stores. If you need high-quality doors for an adequate price - you are definitely here.
Renee
Inferior quality, overpriced and terrible customer service I made the unfortunate decision to purchase a custom made door from this company. I should have seen these reviews before my purchase. From their website it looks like a company that cares about its product and its customers. However, that is simply a mirage. They proclaim that real wood is used. What they don’t tell you is they put plastic in the wood. The company produces an inferior product at a premium price and provides terrible customer service. You can't get a straight answer from them over the phone. They sell you the product that they want to sell you, not the item that you wanted to purchase. When you contact them to resolve the problem, they do not timely or substantively respond. They do not honor their return policy and couldn't care less about their customers. They are quite arrogant, obnoxious oafs who think they are better than their customers. They shipped me the wrong item and expect me to pay to return it. They have no interest in trying to right their wrongs and are quite arrogant in their treatment of their customers.
John
Great Product.
Bob K.
Very well made. If you get the beams when installing the hardware your golden.
Myrna O.
Order Order #19365 was returned 11/15/19 and have not received the credit. Order #19771 placed on 11/18/19 the Soft Close was not in stock so I told them to send the order and cancel the Soft Close as I did not want it anymore. On 12/02/19 received email stating the Soft Close was shipped. It is now 12/17 and have not received the Soft Close or my refund.
GL
I have used this company before and had no issue. Not sure what happened this time but wonder if they were impacted by the process of being bought out by another company. Hardware was shipped with improper paperwork. I was told that I would have to deal with FedEx - even though I had nothing to do with the improper paperwork. I made several attempts to resolve the issue with FedEx but they still ended up sending back to sender (Artisan Hardware/new name of company). I placed the order three weeks ago and it just arrived back with sender. I considered giving an extra star because the customer service rep was relatively responsive (I didn't have to wait long for a response) but they did not attempt to resolve the issue or offer any compensation. Very frustrating...and still waiting for the shipment.
Mike W.
Missed promised 3-4 week delivery time. At 5 weeks notified still several weeks out.
Camay W.
Purchased a door over 4 weeks ago. Was told it would take 3-4 weeks. Checked in a 3 weeks and was told it should be ready next week. Checked in week 4 and was told it’s now under new management, Rustica and that it would take another 4-5 weeks. Still waiting for my door.
