Safe Home DirectReviews of safehomedirect.com

We have been trying to get your equipment removed since day after installing, still waiting for someone to come. Plus we received $163.99 withdrawal from our checking account. Not happy.

I had my alarm put in Thursday this week already I have several sensors that the batteries are dead . I feel that I am not safe now in my own home. My children are very upset. If this problem is not taking care soon they want the whole system taking out my home

The sales person, Gabriel, was misleading in his delivery...he said this program used to be offered only to Veterans here in the park but now the park has made it for all residents...in fact, this program is not endorsed or in any way connected to this park or this alarm system...he fabricated information and was trespassing which is not allowed here

What has gone rite I think I have been taken for a ride after the first day the system never worked I called and called and I have got nothing but a run around they tell you that you have 3days to cancel if you’re not happy but like I said they have given me a run around for a week but had the audacity to take the first payment and to this point a week later I have yet to be helped I would stay away from this

Your people were slow not very helpful and didn’t give good service.

I have trouble navigating the system. I want to cancel. Please pick up your equipment. Ruthe Lindley

#1-- Just trying to talk to anyone, was on hold for 45-60 minutes each. times 5!!!! One time I tried where you can be put on a call back waiting list- Guess what- Never got a call back!!!!!!! #2- Need to put in something stating your hours- One time I was on hold for 1 hour 15 minutes- then hung up. #3 When able to talk to someone. didn't have an answer. #4- I had TWO contracts with different dates. WTF is that with out my knowledge that dates were changed.??? #5-Camera never got installed!. When calling the tech, he never returned my call. #6- My wifi is 5G, camera was 2.4G- Was told to have my router split- Turns out my TP LINK can not be split- Tried calling to get answers either get a camera that works with 5G or get me another router that would work with my camera- But nothing got solved #7-- This is positive thing-- The guy I finally got in touch. Got me the hell out of my contract!!!

I don’t think I want to be a customer any more