Safe Home DirectReviews of safehomedirect.com

Response from Safe Home DirectOct 23, 2025

We’re very sorry for the inconvenience and delays you’ve experienced. That’s not the level of service we want our customers to have. We’ll have a representative reach out right away to ensure your second remote is delivered, the old alarms are removed, and the cancellation with your previous provider is fully resolved. Thank you for bringing this to our attention — we’ll make it right.

Response from Safe Home DirectApr 14, 2025

Thank you for your honest feedback. We're sorry to hear that the control panel and mobile camera setup weren’t fully explained during your installation — that’s definitely something we want to improve on. Our team will reach out to you directly to make sure you get the support you need. In the meantime, feel free to contact us anytime — we’re here to ensure everything works perfectly for you. Thanks again for helping us get better.

Response from Safe Home DirectApr 4, 2024

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns about the lack of a usage guide and clarity on the detectors. We're committed to improvement and will reach out to you directly to provide the necessary training and ensure your satisfaction. Your peace of mind is our priority.

Response from Safe Home DirectMar 12, 2024

Thank you for bringing this to our attention, and we apologize for the delay in installing your camera. We understand how important this is for you, and we're committed to resolving this issue promptly. I will personally contact the sales representative and ensure that our tech support team reaches out to you as soon as possible to get your camera installed. Your patience and understanding are greatly appreciated, and we're here to make sure you receive the service you expect and deserve. If you have any more questions or concerns in the meantime, please don't hesitate to contact us.

Response from Safe Home DirectJan 18, 2024

We apologize for any inconvenience you've experienced with the doorbell requiring charging, and we want to assure you that our tech support team will reach out to you to address this issue. Your satisfaction is important to us, and we are committed to resolving any concerns you may have. Thank you for bringing this to our attention, and we'll be in touch soon to assist you further.