Safe Home DirectReviews of safehomedirect.com

Response from Safe Home DirectNov 26, 2025

Thank you for the honest feedback. I’m sorry you experienced long wait times and frustration getting answers. That’s not the experience we want anyone to have. We’re reviewing our customer support process to improve response times. As for the paper statement fee, it’s optional and only applies when customers choose mailed statements. We’re happy to help switch you to digital statements anytime. If you need anything resolved right now, please reach out and we’ll make sure you’re taken care of.

Response from Safe Home DirectJul 10, 2023

I am deeply sorry to hear that your experience with our service did not meet your expectations. Your feedback is crucial to us as we strive to offer the best customer experience possible. It's evident from your review that we fell short in some areas, and for this, we sincerely apologize. We understand your concerns about the camera rewind function and the issues you've encountered when trying to use it. We also regret to hear about the lack of follow-through on the promise of delivering a sign to you and the operational issues with your garage camera. It's clear that these issues have caused frustration, and for that, we apologize. Please know that we take your concerns very seriously. We are currently investigating these issues and will have a representative reach out to you shortly to provide assistance and resolution. We are committed to ensuring that you receive the service and product functionality you were promised and that you're completely satisfied with the outcome. Your patience and understanding are greatly appreciated during this time. We look forward to resolving these issues promptly and restoring your confidence in our services.

Response from Safe Home DirectJun 9, 2023

We apologize for the inconvenience you've faced and thank you for bringing this to our attention. It's disheartening to hear that you've had such an experience, as it is our priority to ensure every customer is treated with promptness and utmost care. Please rest assured, we're investigating this situation closely. It's unacceptable that you haven't received the necessary batteries for your sensors, and it's equally concerning that our service has faltered post-contract signing. We would appreciate it if you could provide us with some additional details about your case. Could you please contact us directly at [email protected]? This will allow us to address this issue more directly and promptly. Your feedback is invaluable in helping us improve our services. Once again, we're deeply sorry for any inconvenience caused and look forward to resolving this matter to your satisfaction.

Response from Safe Home DirectApr 8, 2023

thank you for taking the time to share your feedback with us. We sincerely apologize that your experience with our system has not met your expectations. We value your input and are committed to addressing your concerns to improve your satisfaction with our products and services. Regarding the doorbell volume issue, our team would be more than happy to assist you in adjusting the settings to ensure it's loud enough to hear. If the doorbell still doesn't work as expected, we can schedule a technician to come and resolve the issue for you.