customer
Home Safe Direct Security
Have only had the system for a week. Representative's and installer were polite and very helpful when they installed the system. Did have to contact customer service once concerning camera's not recording. Tech support representative was very polite and helpful in assisting me with getting camera's to record plus walked me through and explained the functions of various menus on the eufy app. The alarm panel is easy to navigate and the doorbell camera works great. It is just hard to put back onto wedge after recharging. The reason I am only giving 4 stars is due to the activation distance of the additional individual camera's. Camera's work great in live view but they do not start recording any movement unless that movement is within 25 feet of the camera and even though I currently have the camera's setup to record for 60 seconds the recordings are only 8 to 11 seconds long.
Response from Safe Home DirectJun 10, 2022
We are incredibly grateful that you took the time out to leave us a 4-Star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.