Safe Home DirectReviews of safehomedirect.com

Response from Safe Home DirectJan 24, 2025

Thank you for your kind words! We’re delighted to hear you’re completely satisfied with the excellent service from our sales representative, installation team, and technicians. Their attention to detail and patience are qualities we pride ourselves on. Your satisfaction means the world to us!

Response from Safe Home DirectJan 24, 2025

Thank you for your feedback! We’re glad to hear our team was professional and got the job done. Your satisfaction is important to us!

Response from Safe Home DirectJan 24, 2025

Thank you for your kind words! We’re thrilled to hear that Anthony’s knowledge and friendliness made such a positive impression. We’re lucky to have him on our team, and we appreciate your feedback!

Response from Safe Home DirectJan 24, 2025

Thank you for your wonderful review! We’re thrilled to hear about your great experience with Jerry Shimko. His knowledge and professionalism are truly appreciated. Thank you for recommending him!

Response from Safe Home DirectJan 24, 2025

Thank you for your thoughtful feedback! We’re so glad to hear that our service has helped you feel safe and secure. Your peace of mind is our top priority, and we’re here whenever you need us. Thank you for trusting us!

Response from Safe Home DirectApr 4, 2024

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns about the lack of a usage guide and clarity on the detectors. We're committed to improvement and will reach out to you directly to provide the necessary training and ensure your satisfaction. Your peace of mind is our priority.

Response from Safe Home DirectApr 4, 2024

Wow, thank you so much for the fantastic 5-star review! 🌟 We're thrilled to hear that our team, especially our salesman and installer, went above and beyond to ensure you had a great experience. It's our top priority to provide professional service and support, anytime you need it - yes, even after hours! Knowing that we could assist in connecting your wife to the app and make everything run smoothly truly makes our day. We're here for you, whatever you may need. Thanks again for choosing us and for taking the time to share your positive feedback. We look forward to serving you again in the future

Response from Safe Home DirectApr 3, 2024

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. It’s clear we missed the mark this time. We're committed to improving and ensuring your concerns are addressed promptly. Our Customer Loyalty Manager will contact you today to discuss this further and ensure we resolve your concerns to your satisfaction. Your feedback is crucial in helping us enhance our service.