Safe Home DirectReviews of safehomedirect.com

Response from Safe Home DirectFeb 7, 2024

We deeply regret the inconvenience and frustration caused by your recent experience. Your feedback is crucial to us, and we want to assure you that providing exceptional service is our utmost priority. We sincerely apologize for any miscommunication regarding the contract terms and any inconvenience caused by equipment issues. In response to your concerns, we have taken immediate action and terminated the representative involved. This decision reflects our commitment to maintaining high standards of professionalism and ensuring the satisfaction of our customers. Please reach out to us directly with additional details so that we can promptly resolve the situation and ensure your complete satisfaction. Once again, we apologize for any inconvenience you have encountered, and we appreciate your patience and understanding as we take swift action to rectify the situation.

Response from Safe Home DirectFeb 7, 2024

Thank you so much for your glowing review! We're thrilled to hear that our sales representative and technician provided you with such exceptional service. At Safe Home, we strive to ensure that every customer receives thorough explanations and helpful assistance throughout their experience with us. Your feedback reinforces our commitment to delivering outstanding customer service. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again.

Response from Safe Home DirectFeb 7, 2024

We're sorry to hear about your experience and the disappointment caused by unfulfilled promises. Ensuring customer satisfaction is our top priority, and we take your feedback seriously. Please provide more details so we can address this issue promptly and make things right. We value your business and hope to regain your trust. I regret to inform you that despite receiving the email you provided, I was unable to locate your account using the information provided. If you could please provide additional details or contact information, I would be more than willing to assist you further in resolving any issues you may have encountered

Response from Safe Home DirectFeb 7, 2024

are deeply sorry for the ongoing issues you've faced with your installation and the lack of communication from our corporate team. Your experience is unacceptable, and we apologize for any stress it has caused you. Your safety and satisfaction are our top priorities. We are actively working to resolve the exposed wires and complete your camera installation promptly. Additionally, we will have our service team reach out to you directly to address your concerns and provide assistance. Please know that we take your feedback seriously and are committed to rectifying the situation. We will be in touch with you shortly to address your concerns and provide a resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.

Response from Safe Home DirectJan 18, 2024

Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that our service techs were prompt and courteous. It's great to know that they efficiently resolved your internet issue and were quick to respond when needed. If you ever have any more concerns or questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again

Response from Safe Home DirectJan 18, 2024

We apologize for any inconvenience you've experienced with the doorbell requiring charging, and we want to assure you that our tech support team will reach out to you to address this issue. Your satisfaction is important to us, and we are committed to resolving any concerns you may have. Thank you for bringing this to our attention, and we'll be in touch soon to assist you further.

Response from Safe Home DirectJan 18, 2024

We greatly appreciate your kind words and the 5-star review. It's lovely to hear you had a positive experience with our knowledgeable and caring team member. We're committed to providing excellent customer service and answering all your questions. Rest assured, we continuously strive to maintain our high standards and improve our products to meet your expectations in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product.

Response from Safe Home DirectJan 18, 2024

We are thrilled to hear about your exceptional experience with our alarm system installer! Thank you for taking the time to share your feedback. It's wonderful to know that the installer arrived punctually and was both experienced and personable, making sure to explain the system thoroughly and assisting you with the mobile app setup. We appreciate your understanding during the small hiccup with e-signatures, and we're pleased to hear that our office person efficiently resolved the issue. Your satisfaction is our priority, and we're delighted that you are impressed with the updated system and the convenience of using your cellphone for system access. Thank you for choosing us as your alarm system provider, and we're glad you made the switch. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your peace of mind and satisfaction mean a lot to us