Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing667 approved reviews, newest moderated first
customer
The tech was good at helping us understand the system.
Response from Safe Home DirectJun 13, 2024
Thank you for your feedback! We're glad to hear that our technician was helpful in explaining the system to you. Your satisfaction is our priority, and we're here to assist you anytime you need.
Margaret B.
Every thing was wonderful
Response from Safe Home DirectJun 13, 2024
Thank you for your wonderful review! We're delighted to hear that everything met your expectations. If there's anything else we can do for you, please don't hesitate to let us know!
Johnny J.
The reps that helped me with obtaining service was great. The agent and installer were great. Thank you to them both.
Response from Safe Home DirectJun 13, 2024
Thank you for your feedback! We're glad to hear that our representatives, agent, and installer provided great service. Your appreciation means a lot to us. If you need any further assistance, feel free to reach out!
customer
Cameras still not working
Response from Safe Home DirectJan 24, 2025
We’re sorry to hear about the issue with your cameras. Please reach out to our support team at Safe Home, and we’ll work to resolve this promptly. Your satisfaction is important to us!
Annie P.
I was explained about what to expect and if I had any questions Sean took the time to answer. It was hard changing after 25 years with another company. I just hope that Safe Home does the job that I expect.
Response from Safe Home DirectJan 24, 2025
Thank you for sharing your experience! We’re glad to hear Sean took the time to answer your questions and guide you through the transition. We understand that switching after 25 years can be challenging, and we’re committed to meeting your expectations. Thank you for trusting us with your security!
Beth A. D.
My poor experience has lasted the entire time I have had the system. We will buy out your load for the system you are leaving...........RIGHT! Salesperson led me to believe it would automatically be done. NO I have to call and request it. I did what they asked me to do on 4/1/24. got this response: Thank you for sending us this information. We will begin to process this buyout. Please allow 7-14 business days for this process to finalize. It is MAY 7th and I am still being billed for my OLD/ UNINSTALLED system as well as the loan that was supposed to be bought out!!! The alarm constantly going off just when I open my garage door! I can't access the cameras! I am so angry I could scream!!
Response from Safe Home DirectJan 24, 2025
Thank you for taking the time to share your feedback. I want to sincerely apologize for the challenges you’ve faced and the frustration this has caused. Your experience is not reflective of the service we strive to provide, and we want to make things right. Regarding the buyout process, I understand how delays and miscommunication have caused inconvenience. I will ensure this is reviewed and expedited immediately so we can address your billing concerns. As for the issues with your system, including the alarm and camera access, I’d like to work with you to troubleshoot and resolve these problems as quickly as possible. However, I’ve been unable to locate your account based on the information provided. Could you please reach out to us directly at or provide your account details so we can identify your account and address these issues promptly? Your trust is important to us, and I’d appreciate the opportunity to improve your experience with Safe Home Direct. Thank you for your understanding, and I look forward to resolving this for you.
Valued C.
Very capable employees . Very knowledgeable.
Response from Safe Home DirectJan 24, 2025
Thank you for your feedback! We’re thrilled to hear you found our employees capable and knowledgeable. Your satisfaction means a lot to us!
Sadie
Professional
Response from Safe Home DirectJan 24, 2025
Thank you for your feedback! We’re glad to hear you found our service professional. Your satisfaction is important to us!
