Michael
horrible customer service
the therapist that i was able to find seems to be very good and my wife and i are eager to continue working with him. however the website itself is not very user friendly and there is a huge disconnect between the Rula staff and the provider. Rula auto schedules appointments without being asked and they often differ from what is previously scheduled with the therapist. we were told last time that it happened that there would be no more auto appointments. well it happened again and the customer service agent that i got when i called insisted on arguing over who made the appointments rather than helping me fix the issue. i ended up having to dispute the charges on my credit card.
Response from RulaApr 2, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.