RulaReviews of rula.com

First off, for the first appointment I didn’t have the suite number for the therapist, and her name wasn’t on the directory and I didn’t have a phone number to reach anyone. Very frustrating. Overall, despite filling out forms the therapist didn’t seem to have a lot of information about me. And when I canceled and gave the reason, Rula automatically rebooked all my appointments.

the checking is INSANELY long and time consuming; your clients have other things to do. EVERYTIME!

I love my therapist and I love the ability to use her since I wouldn't be able to if it was in person visits. But for all the good the billing department is awful. I have five different charges on my card that are incorrect but it is taking weeks of back and forth to get it resolved with my FSA. Hundreds of dollars when it should be just a copay.

On therapist end... takes 20-30 mins to do the note for session and the windows seem to get stuck over others which is part of the time consuming post session work. I've worked on 2 other platforms and theirs are simpler!!

New to Rula. Still learning the ropes. A better understanding of how the process works would be helpful

I've got a good therapist now and I'm happy with the arrangement, but when I first began the process of finding one through Rula, it was exasperating. After looking at scores of therapist profiles, I settled on one and moved forward with providing a ton of personal information and anything else that was required. Once that was done, I got six emails for upcoming appointments with the therapist and put them in my calendar. Two days later, I received another six emails notifying me that each of the appointments had been cancelled. Using the contact information at the Rula site, I called the therapist and was connected to either his or Rula's answering service. The rep was very polite and said he would work on getting in touch with the provider, and would get back to me later that day with an update. That didn't happen. I spent a *lot* of time researching available therapists, because it was important to me to find one with a background in the type of therapy that seemed best for me, but who would also challenge me to be direct and forthcoming. The profiles include a list of three words that each therapist uses to describe themselves, e.g. Nurturing, Curious, Compassionate, etc. I'm not engaging in therapy because I want to be consoled, reassured or get pep talks. I know that I'm going to need to be pushed hard in order to make progress, and it isn't going to to easy or enjoyable. The descriptor I was looking for in the profiles was "candid," or something similar. Only a handful wanted that included among their adjectives. After giving a lot of thought to my decision and having appointments set up, it was something of a gut punch to find the appointments canceled, the therapist unreachable, and no explanation for any of it. I can't say whether my experience is typical, but even if it's rare, I'd bet that it puts off a lot of people who want and need help. It's not great with any service, and in regard to mental health care, it's unacceptable and potentially dangerous. I'd be hesitant to recommend going through Rula if a friend or family member wanted to find a mental health provider and begin therapy.

The therapist I have been seeing is fantastic, but the Rula website is painful to use. There seem to be technical glitches that get in the way of finding a therapist and keeping them.

The pricing changes are ridiculous but my therapist is amazing.