RulaReviews of rula.com

Ms Connie King has been great!

I wish I could give it a zero. They have a system in place to automatically run your insurance however it’s incorrect. I have called my insurance several times to confirm I do not ow a deductible. When calling them back they say they will expedite my issue to billing with an email and say there is no way to call them. I’ve waited initially a week the first time to hear back. Then I’ve been calling them after they give me a 24-48 hour wait to hear back. I’m doing everYthing they ask and I even gave a reference number from my insurance. They are still unable to help me I’ve been calling since Monday this is the 2nd week of calling them back after every wait time I’ve been given it’s now Thursday. How is this ethical for a patient who needs mental health therapy? My medical insurance should not be an issue when I’m fully covered. Their auto emails of the $300 deduction should be reported as fraud if they can not fix this right away and patients need therapy right away. This is not ok.

My therapist is really great and helpful!

I used to like my therapist until she started charging me when I missed because I forgot due the inconstient times she was available. I am now going to switch to free therapy from my school instead.

The process was easy and convenient. There were many therapists to choose from. The current therapist I am working with is a great listener and provides me with tools to improve my communication and mindset. She is kind and supportive.

I was not able to access the website to schedule additional appointments. I did not know I had to schedule additional appointments. I got no notification this was required. And now I have lost my slot with my son's new therapist. I am not able to schedule a new appointment and have not been able to get a hold of anyone to get this addressed. His provider is aware but this will be the 2nd week in a row he is not getting therapy due to this issue.

After many failed attempts to get connected to a therapist, Rula found me!! This has been the easiest process to getting connected to a therapist. The portal is seamless and easy to use for booking appointments, connecting to appointments, and payments. My therapist is absolutely wonderful. I highly recommend Rula to anyone looking for this service.

My biggest issue is not having a human I can simply call & talk to, to get help. - I was charged $45 for my copays but the copay was $35 since 1/1. I’m still waiting to hear if it is going to be resolved. - Also, in the switch to Rula I received communication that I needed to pick a therapist to start my trx, it was as if I had been erased from the system. My appts were cancelled. I had to contact my therapist directly to get help.