RulaReviews of rula.com

In a pinch I found a therapist, a great one at that. I am thankful for Rula.

Sharon is very lovely. I'm glad I had a chance to be her patient. It's very amazing to have this experience via Rula. This changes my life!

My therapist, Delmy, seems to really understand what I need and she is a great listener.

Easy to understand, great costumer service and fast response

I have been really happy with my care since the very beginning. I love the fact that we as patients are able to look at provider profiles and really find a provider that fits our needs. I feel like I’ve been able to make a positive connection with my clinician which has been amazing. I would highly recommend Rula.

Still trying to charge my credit card even though I went to two sessions last year

Scheduling an appointment was easy. I found a therapist via Psychology Today, it redirected me to Rula, and I was able to see the therapist's availability. I input my insurance information and previously saw on the therapist's bio that they took my insurance. Rula later sent me an email after my profile was set up, and they said they did not in fact take my insurance. The email said to reply if I needed to cancel. It did NOT say to reply if I was going to use the credit card on file to pay out of pocket. I found out two hours before my appointment that they cancelled my appointment because I "didn't update my information". The customer service agent on the phone said it was because I didn't reply to the email...which did NOT say to reply if I still wanted the appointment. The email said to reply if I needed to cancel. I couldn't book with this therapist again, because they were now fully booked and no longer accepting patients. Getting set up is easy. Getting information after that is not easy. The support page doesn't give a phone number, but the main website does. The emails that are supposed to give updates and information aren't very clear. I understand the company is managing things for the therapists, but I wish there was a way to contact the therapist directly to verify things or to question why one bio says they accept certain insurance when Rula says the company does not accept that insurance.

Rula employs bad business practices by auto-scheduling re-occurring therapy sessions without consent nor confirmation. On top of that, they charge $99 for missed sessions you did not want. Support claims that the sessions were scheduled on behalf of the patient by the provider and that Rula sending you an email is sufficient confirmation of the appointment. This is malpractice. Very disappointing.