RulaReviews of rula.com

I originally liked this platform because it made finding and scheduling with a therapist easy. However, dealing with the billing and scheduling has become a nightmare. I have been scheduled for sessions multiples times without my knowledge - I would just receive an email saying "reminder of your appointment tomorrow at X time" and it would be a session I never even scheduled. Then I'd try to cancel the session and be told that I would be charged $100 for a "no show" fee since I was cancelling less than 24 hours in advance. How the hell am I going to cancel in advance a session I never knew was booked?? Not to mention the email reminders are literally sent the day before the session, so the 24 hour window is already closed. After having that happen twice, I stopped using Rula. Then today I was billed over $100 completely out of the blue. I haven't even had a therapy session in over 4 months, and the customer service department cannot tell me what the hell I'm being billed for. BEWARE

Thus far I’ve had a great experience with scheduling rep, assignment of a therapist that fits my needs, and the quality of therapy received

The appointments are easy to navigate. It’s very convenient to use, whether I use my computer at home or my phone when I’m away.

My experience is nice because I'm able to choose my therapy times and my therapist and I get along really well. It's nice to have someone to talk to.

Great referral. Good reminders.

Ease of access for every part of the session

Fast in getting in contact and very helpful in having multiple therapists to choose from.

Multiple duplicate charges on my credit card? I understand it happening once maybe. But multiple times? This kind of stress isn't exactly how you help care for someone's mental health. The only reason this review is 3 stars instead of 1 or 2, is because my therapist is great to work with. But the customer service is definitely lacking.