Irma I.
Unhappy with Tula services
Dear Tula Health Support Team, I hope this message finds you well. I am writing to express my concerns regarding a recent experience I had with your service, which has left me feeling quite unsettled. Recently, I verbally communicated my intention to cancel my sessions with my therapist on August 23, 2024. However, I was surprised to see a cancellation fee applied to my account on September 3, 2024. I believe that clear communication is essential in any therapeutic relationship, and I thought I had taken the appropriate steps to ensure a smooth cancellation process. Additionally, I noticed that my therapist canceled future appointments without any prior notification. This lack of communication has contributed to my disappointment, as I value the connection and consistency that therapy provides. I truly believe in the importance of mental health and the positive impact it can have on our lives. However, my recent experiences have made it difficult for me to continue with Tula Health. I hope that my feedback can help improve communication for future clients, as I know how vital it is to foster a supportive and understanding environment. Thank you for taking the time to read my concerns. I wish you all the best in your mission to support mental health and well-being. Warm regards, Irma Ines
Response from RulaSep 9, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.