Jen
NO customer service. NO way to make follow up appointments
It's a shame because my child liked the therapist but the scheduling is a true nightmare. My account does not link to my child's care. I called and was told it was all fixed. We got a confirmation for the appointment but that link doesn't work and there is nobody available in customer service. We have been emailing for 6 days. SIX DAYS!!!! Nobody responded. I'm trying to be proactive and figure out what is going on but RULA is really unresponsive (totally unresponsive). Many of these online services are not worth it but we actually had a decent provider so I thought the hassle was worth it.
Response from RulaNov 16, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.



