A. C.
The therapist is professional and…
The therapist is professional and helping me a lot.

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent

Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
4,972 approved reviews, newest moderated first
A. C.
The therapist is professional and helping me a lot.
Consumer
Charmelle is a good therapist. She listened to my story and didn’t judge me.
Nicole H.
I really enjoy using Rula for my therapy. It’s simple to use and I have a great therapist.
Donna F.
I am so grateful for this! I have the best counselor/therapist. Rula helped me book my sessions with her. Rula is very organized and helpful and the video meetings are perfect. Email helps me to get ready for my session. Excellent!!!!!! I highly recommend using Rula. I am so thankful I am part of Rula.
jessica Z.
Rula has been fantastic for our daughter. She really connected with her therapist. My daughter looks forward to her therapy appointments.
Sif H.
I scheduled therapy services through Rula and was matched with a provider (Misty Allen) for an initial intake appointment. Unfortunately, the provider did not join the scheduled session. The appointment was rescheduled, and the provider again did not attend the second scheduled session. After waiting and contacting customer support, I ultimately canceled all appointments and decided not to continue with the platform. While customer support was responsive, the repeated missed sessions made it difficult to rely on the service for timely care. I hope Rula can improve provider accountability and communication, especially for new patients seeking consistent mental health support.
Response from RulaDec 29, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
Robert R.
Helpful descriptions of providers with lots of freedom, easy to change my availability times and dates.
Maria D.
Rula is terrible. Can’t get in touch with them and when I finally do neither they nor my new provider gets back to me about missed appointments. Would an MD miss an appointment with a diabetic who was crashing? Or a person with a compound fracture? They act like they don’t care, that your concerns are NOT their concerns and a missed therapy appointment due to the provider’s error is no big deal.
Response from RulaDec 29, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.