Katie
Broken glass fix
I was very happy with the way rock it repairs kept me up to date on the progress of my repair. The staff was courteous and responsive. Unfortunately, the wrong face was ordered for my phone and the problem was only realized when I arrived for the repair. After a new part was ordered, I received a message that my part was in and headed back to the shop only to learn that someone mistakenly sent that because the wrong face was still with my ticket. Eventually, the correct part came in and the repair has worked out well.
Response from RockIT RepairsNov 18, 2015
Katie, I am very sorry for the communication issues that you had and would like to apologize as the owner of the company. We take pride in our work and look forward to using this review to better our customer service and in house communications. I would like to offer you 20% off your next repair as a token of our appreciation for choosing us as a service provider and giving us the opportunity to fix your phone. Thanks, Jonathan Hawkins Owner


