RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.
RockIT Repairs (rockitrepairs.com) has 159 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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FB S.
Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused about a situation typing in all caps in their reply email which kinda hurt my feelings because I liked getting my stuff repaired by these guys.
Gralin
I sent my Samsung S3 in for charging problems with my charging port. That wasn't possible but they did install a wireless charging which works great. That was the only thing wrong but 2 weeks after getting my phone back my screen goes out, seems like sabotage to me. I never had problems with my screen display. That made me wonder did I really need that wireless charge implementation because after I sent it in they called and told me they could not fix charging port and I needed the more expensive wireless technology. Me being a Electronic Technician and Solder Tech at several high tech companies (IBM, Lucent technology and Bellsouth ) this sounded fishy but I wanted the wireless but now I can't even use my S3 so I wasted all that money.
Greg of G.
I've used them on several occasions they are professional prompt and friendly. If there are any issues with the job they work quick to make it right. I use them as my preferred screen repair outsource business I run my own computer repair business but send them all my mobile phone repair jobs because they can do it better and faster than even i can. For a good price quick turn around time these are your guys! Cheers!
Ed
Took a very long time to replace glass on I pad mini. Got lost in the shuffle. Was close to 3 weeks or a month.
Dan
My wife's phone screen cracked, so I brought it in. A few days later it was ready, but when I picked it up the proximity sensor was going crazy and it couldn't be used, so I took it back. Then I got it back and the touch screen wouldn't work consistently, so I took it back. Then the proximity sensor wasn't working again. Then the touch screen started registering phantom touches all over the surface, dozens per second, so I took it back. After six months of waiting and trying, the phone was still basically unusable. I eventually gave us, and to their credit they refunded my money. After a month into this saga, my parents were visiting and my mom's iPad Mini got a cracked screen. She took it to RockIT, who said they'd have it fixed the next day. The next day it wasn't ready. The day after that they said they'd accidentally ripped a ribbon cable and couldn't repair it so would have to send it off to be repaired. She flew home without it the next day. Then she was contacted to say that it couldn't be repaired and none of her data could be saved.
Nick
Quick, friendly, professional, and within budget. When I can't fix it, RockIT is, hands down, my one stop shop!
Dune
I was surprised that I got this request for a review since the work was done months ago. Communication about repair status was poor. The repair did nothing to fix the phone. Good owner. Lackluster employees. Suggest using a different service provider.
