RockIT RepairsReviews of rockitrepairs.com

To be quite honest, I had an experience I would like to forget with your company. I decided to have my phone repaired with you, but wish I hadn't. It came back to me more than a week after it was promised, and was very poorly done. There was a sticky substance all over the phone among many other things. I sent my phone because the screen was cracked, and the new screen that was put on wasn't much better. The glass was cut improperly and quite frankly looked like I could just pick it right up off the main unit of the phone had I wanted to. I called to address the repair, and was told to send it back. Hesitantly, I did. The phone came back almost the same way the second time. This time, there was MORE sticky stuff on it, and the screen looked even less attached. I called again and asked for a manager. The girl that answered the phone asked what it was regarding, almost as though she didn't want to find one for me. Furthermore, she put me on hold saying she'd look for one, and then after quite some time, the manager came to the phone. This was AFTER she told me there wasn't one available. The manager asked me if I would send it back for a third time. Once again (and at wits' end), I hesitantly put my phone back in a box and shipped it back across the country (I live in Seattle). The manager also promised me some money back and to pay for my shipping. I was never compensated for ANY of the three times in shipped my phone to you OR given any money back. Not getting any money back isn't my concern since, albeit slowly and inconviently, the service I paid for was eventually completed. It was the fact that it was promised and I never got it that was the most bothersome to me. After my phone came back to me for the third time (again later than promised) and more than a month after I shipped it to you for the first time, I ended up taking it to someone local to fix it, since the phone was in worse condition than I shipped it to you in. There was still sticky stuff all over my camera lens, and all over the back to my phone. In a last ditch effort, I left my phone with this local repair man, who said it would be done in about an hour. He asked if I'd be coming back for the phone or waiting, and I said I'd come back. I had just gotten in my car, and heard a tap on my window. It was the repair man with my phone in hand. He showed me how, after he had taken apart the phone, that there was also sticky glue all over the insides of the phone as well. He wanted me to know he couldn't do much about it, but that if it were him, he'd get get his money back from whomever it was. I also asked if it was genuine glass from the manufacturer (Samsung) like I had been told, but he said it wasn't. Once again, my repair experience was awhile ago, and while I did attempt to get my money back, and was promised at least some back, I never received that money nor was followed up with when I was told I would be. I'd like to also note that, since I'm dissatisfied enough to want not only the money back for my repair, but all the shipping costs for the three times I sent it and then some simply because my phone was never the same again. I'd even go far enough to say your company should have bought the phone from me as a result of the amount of damage that was caused. Soon after this experience, I purchased a new phone out of necessity. It was by far the worst experience I've had with ANY company. I felt as though I was lied to, cheated out of money, disrespected, and like I wasted my time. I wanted to write this review so that this doesn't happen to anyone else. Please be careful!!

Avoid this place at all costs. I took my iPhone 6 in for a screen repair after it shattered. They told me it would cost $100 but ended up paying $115. They gave me the phone back with a bent out of shape frame, a home button that barely works, and a cheap screen that broke under the pressure of my index finger the very next day! I brought my phone back in, sure that the 90 day warranty would cover a faulty part, and they blamed it on me! They told me that I must have dropped the phone again, that they would never have bent my frame as they did, and that they would charge me full price. I threw a fit and lowered the price to $55. Needless to say, I am furious and will never EVER return.

I came into the establishment three separate times for My iPhone 5c. The first time it took them eight days to repair my screen and homebacking which was fine due to the fact that they had to order parts , but the problems came into play when every other day I was being told the phone was ready for pick up and I would get there and it had never even been touch. Once that situation was straight the phone worked fine for a few minutes and then began to have horrible screen glitches and my phone no longer could vibrate . I tried to just deal with it but I couldnt so That resulted in coming back in . The guys took a look and of course it was a bad ghost screen so they put in a new one and also fixed whatever part that was keeping the phone from vibrating . A few days into the new screen and it started to glitch the very same way which I was then extremely irritated about. I contacted someone who let me know that sometimes the screens take a while to adjust so I left it alone and just dealt with it. Time goes on and I'm sitting down having a picnic lunch with some coworkers and my phone falls out of my pocket , no sweat because I'm sitting down right ? WRONG the entire screen is shattered from a fall that couldn't have been more than an inch . I contacted the business and was told well even though I did have an otter box on the phone cases are not 100% protection and that my warranty will not cover a freak accident as such . So once again I paid them to replace my screen , which was another ghost screen that glitched beyond belief . The phone took a fall , with the same otter box on and the screen is not only shattered but the lcd screen is unresponsive and has pretty bad damage to it too . I finally just gave up and got a new phone . The parts used are clearly not apple products which you should be aware of before considering their service . It is at your own risk to do business with them . I can say , even though they aren't apple products you guys could at least find better sellers , I've done iPad repairs with screens from eBay that are far better quality than the screens used to fix my phone.

I took my phone in for a screen repair. I was told it would be done at 11. I showed up at 1130 and it wasn't done. They said come back in one hour. I came back. It was done. He then checked it in front of me and the home button didn't work. He informed me that he would have to replace it. I left and came back at our agreed upon time. He was no longer there, and someone else tried to charge me full price after he said it would be discounted. I took the phone and started to use it. Realized that the home button didn't recognize my fingerprint. He said that it would no longer work since they replaced the button. That is unacceptable. I then had to get a new phone. They promised me the exact same phone and then when it came in, it wasn't. Definitely a poor experience.

They fixed my screen and when I got my phone back the camera and the volume did not work. Was told the new girl worked on it and hey they have to learn by doing it and my phone never got fixed. I will never set foot in that place again. Jim

A complete lack of communication between emloyees, lead to horrendous service.

The last time I went to RockitRepairs they ruined my phone and I had to get a completely new iPhone. This was back in 2013 and I contacted them about it and wrote a thorough complaint about what happened and never got a response. That was unacceptable customer service as I had also called to express my complaint. I was never offered a refund or reimbursement as I paid for a faulty repair by Rockit Repair and had to buy a new phone which was another couple hundred dollars. Since my experience I have told everyone I know to NEVER go to RockIt Repairs again. Completely unprofessional, terrible customer service and faulty repair quality that is not worth the price or time.

RockIT held on to my device for 3 weeks with no call. When I went back in they said they "couldn't figure it out" and gave it back to me. (I was using them as the local repair shop for my Square Trade warranty.) They also hadn't tried one really obvious work-around to narrow down the problem. The person at the counter was completely clueless, mainly because the repair tech had given him very little info on the paperwork to go by. So, I went to plan B and shipped it to the Square Trade repair shop, who repaired and returned it within ONE WEEK. So much for trying to support local businesses.