Tara S.
Horrible experience
Update, since paying for my under warranty repair shipping, my litter robot STILL doesnt work. Response from RobotShop is the send videos and start the troubleshooting process so I can in home repair! Again! 5 months of getting the run around! The response below from RobotShop is nothing but words with zero intention. Original: Horrible experience. After paying $800 for a Litter Robot, I started having issues rather quickly. For months I dealt with c/s troubleshooting issues. They did send replacement parts with instructions on how to repair myself. That is a disgusting and difficult process in itself, BUT then to have the issues continually return was worse. Finally they offered to repair at their facility, but I had to pay to ship it there and back. Then, thinking I finally had someone at robot-shop that was going to give actually good service, I was told that I wouldnt have to pay for shipping and they sent me a label. Now the litter robot is ready to come home - and I received a bill for shipping that I MUST pay in order to get the litter-robot back. At the end of months of frustration and troubleshooting and replacing parts myself and going without it for weeks while they repaired (hopefully, but will see if it actually fixes the issues) I have a cat that now has litter aversion. Today I am ripping up my new carpet and underpad. Save your money! The product itself isn't bad, BUT the service when you inevitably need it (you WILL need it), won't be of any help.
Response from RobotShopSep 8, 2023
Good Day Tara, Thank you for taking the time to provide feedback on our product. We value all customer experiences, whether positive or negative, as they help us improve our products and services. We apologize for any inconvenience you have encountered and would like to address your concerns. We are currently reviewing your case with our Domestic Robot Professionals and we will communicate with you rapidly via a call. We have noticed that your unit was purchased in July of 2022 and the warranty is 1 year, however, we will read through all the discussions and communicate with you shortly. At RobotShop, customer satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with our products. We are committed to resolving any issues promptly and to your satisfaction Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We look forward to hearing from you and working towards a resolution. Kindest Regards,