RobotShopReviews of robotshop.com

Ultimately resolved, but an incredibly stressful and complicated return process Buying from XiaoR GEEK through RobotShop was fine, but the return process was a disaster. I was directed to mail the item back to China, where it sat in customs for weeks. The vendor expected me to navigate international customs fees using an unsecure EMS website and WeChat. It took over two months, intervention from RobotShop support, and an immense amount of personal follow-up to get this resolved. The vendor eventually admitted they gave me the wrong warehouse address (it should have gone to a US location) and that an internal employee departure caused them to drop the ball. To their credit, their management team eventually stepped in, apologized sincerely, and issued a full refund without deducting any additional shipping or customs penalties. This excludes, however, the USPS cost of $120 to initially ship the item to China. They made it right in the end, but the hoops you have to jump through as an international buyer are not worth the stress.

Le délai de livraison initialement prévu et pour lequel j'ai modifié mes dates de voyage vient d'être reporté de deux semaines pour un plateau avec roulement à billes. Je vous tiens au jus.

Kept getting email for pmt. Resolved thank you for your help!!!

EDIT: After my original review, Robot Shop contacted me to offer a replacement base. This has now fixed the problem. This saga and my experience with after sales support has been going on since I emailed them on October the 7th and my issue still isn't resolved. We purchased a litter robot from the Robot shop. Our cats weren't really interested in it and it was hardly used. We read about cat litter that can be more attractive to cats so in a last attempt to get them to use it, we bought some. To our surprise they started to use it. However, after a very small number of uses, the litter tray developed a fault. When trying to run the empty cycle, the dome jumps and makes a loud clicking noise. My purchase was still in warranty so I contacted Robot shop. Initially, they wanted to send me parts and for me to fix it. I wanted it sent to them to ensure it was fixed correctly. They weren't keen on me sending the entire unit back but I wanted to as it was being sent outside of the UK and I didn't want them not to be able to check that the whole unit worked before sending it back. I wanted to avoid sending the unit back and forth. So, they agreed that I could send the whole unit back. They then sent it back to me. Unfortunately, it had the exact same issue and hadn't been fixed. It was really frustrating that it had been presumably sent back without being checked first. They then sent a replacement dome out in case this was causing the issue, unfortunately this didn't solve the problem either. They then sent out a circuit board and new sensor for us to install within the unit. We did this, the sensor took an hour to install as it was very fiddly and required specialist tools. This didn't fix it. By this point, we had lost all faith in the quality of the product and were frustrated that two months had gone by with no resolution (despite us spending a great deal of time providing videos of the fault numerous times). Robot shop then wanted us to send a photo of the installed replacement parts to them which we did. We have heard nothing since. It appears that they are ignoring our emails. I have sent them three with no reply. The broken unit is taking up a great deal of space in our house and we would really like them to either take it back and fix it or we would like a refund and we will dispose of the unit. We paid a premium for a product that was barely used and developed a fault through very little use and the service has really left us frustrated and disappointed. We would really have expected them to check the unit was fixed before sending it back to us and being ignored now that we have requested a refund seems to be very poor customer service. I would not recommend spending a large amount of money with this company. My order number is 1500058628.

Edited: Things started a little ropey, I ordered, (5pm BST), a robot litter thingy (don't judge me I have three kittens it's constant!) but the pricing is all over the place and I got confused and rushed the buy button. At 7.30bst I felt something wasn't right and noticing I didn't order the upgraded connect version (which was like £3 cheaper) i messaged via email, considering I learnt they are a Canadian company thus still working, I expected a message back saying “Don't worry as it's not processed, I'll adjust, have a nice day”. I got a message back Monday afternoon (I guess monday morning Candaian time), “Sorry we don't do exchanges” I was a bit thrown back, I'm not asking to exchange the products not been delivered yet, intercept and swap!! Sadly the item had already shipped as it's shipped from the Netherlands. The item arrived quickly but I wasn't happy really that I didn't get the item I wanted so I emailed back again. Sadly the refund process means that I have to arrange a courier which somewhat confused me again, but after talking to Annie, Annie advised that we can return to a UK hub and kindly agreed (as a goodwill to assist with the return delivery (including costs). UPS will collect on monday. I am reassured after talking with Annie, I will likely reorder the connect version again and will update this review again. For now be careful ordering the right item as the exchange process is a complex and time consuming process.

I live in Belgium, so use their EU site. I have had good experiences the first couple of times ordering, often were delivered quickly and good information is generally available for most items. There are a couple of things that cause me to drop the rating and you should take into consideration: Firstly: if buying mechanical parts, almost everything they sell is in imperial measurements. Apart from the USA, Myanmar, and Liberia, everyone else in the world uses metric, and trying to get parts to fit or match your already metric build or other parts is pain or worse, useless. This is difficult to know before purchasing as although they generally have good documentation. Many of the parts are light on the details of key measurements and those measurements will likely only be in imperial. So bear in mind, even if the holes line up, simple things like bolts and screws may not fit as the threads could be imperial in the holes. Secondly: I was looking for some DC motors and found some with the right specs on RobotShop/eu. They were marked as in stock, and as other in-stock items I had ordered were delivered in only a couple of days, I ordered them. After waiting around 3 weeks for the motors I contacted support at RobotShop. I quickly received an unhelpful reply saying "item you recently purchased is sold via a vendor and is not fulfilled by RobotShop.", So simply translated as "not their problem". This is not made clear on their site and as the other "vendor" it turns out is in China, what they are doing here is simply Drop Shipping and I am disappointed in Robotshop for this lack of clarity. Items coming in from China to Belgium are always stopped and can have administration charges of 100 euro plus just to clear customs even if there is no charge for estimated tax from recent experience. Also, as they are coming from somewhere in China, so the tracking is poor. I could live with the imperial measurements, and probably not order any other mechanical parts from them in the future. But based on Drop Shipping alone, I am extremely reluctant to use RobotShop in the future.

Shocking customer service no instructions so took awhile before I realised it wasn't working. Took forever to come had to pay extra import tax was refunded but still caused issues for over 2wks so when it didn't work correctly extremely upsetting cos I have spinal cord damage which causes mobility and pain issues. They send me a new one out still no instructions and send me a link to print a label after some trouble printed what I thought was correct label but no couldn't be that simple not with LR customer service label was wrong I've practically begged them to send me a printed label so I don't have to go to town to get another label out which probably be the wrong thing and I'll probably end up having to pay for the faulty base. Customer service what a joke beware if you value your sanity cos this company will have you question yourself. The issues have now been resolved and the broken item has now been replaced and faulty item has been collected thanks to the lovely lady that called me I'd like to thank her for her help and understanding and as for the instructions I'm on a litter robot website and people who got refurbished Litter robot have sent me pictures of a care pack they got which wasn't in mine and there hasn't been one person who said they didn't get instructions like I did so guessing I'm using YouTube for my instructions as I don't have a printer so I have to go find somewhere to print one of but I'm housebound

Great store. Unfortunately, the purchased Smart Watch turned out to be factory defective and broke after a couple of weeks. I brought them back to the store and, to my surprise, after the decision of the service center, they replaced them with new ones that have been working for more than a year without any complaints. In such situations, the decency of the store is checked.