RobotShop Reviews | Read Customer Reviews of robotshop.com

RobotShopReviews of robotshop.com

3.8483 reviews
Wholesale

RobotShop

About RobotShop

RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.

RobotShop (robotshop.com) has 483 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: robotshop.com
Website: robotshop.com
Category: Wholesale
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RobotShop reviews

483 approved reviews, newest moderated first

Andrea H.
Jun 21, 2023
Super schnelle Lieferung und…
Super schnelle Lieferung und reibungsloser Ablauf.
Response from RobotShopAug 8, 2023
Vielen Dank :-) bis bald bei robotshop.com
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L. M.
Jun 19, 2023
Mathilde went above and beyond to…
Mathilde went above and beyond to assist us with a last minute order for which we needed alternative items. She was able to recommend alternatives and have the order shipped 2nd day air in time to meet our deadline.
Response from RobotShopAug 8, 2023
"Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a positive experience with us and we have shared this wiht Mathilde here at Customer Service ."
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Mincho P.
Jun 10, 2023
I bought a litter robot for 900EUR
I bought a litter robot for 900EUR. There is an issue with shipping. When I contact them to sort this out they were referring me to call DHL, despite the policy of DHL is only the sender needs to contact them. Even on the tracking it was saying the sender needs to contact us and provide more details. They are incompetent and don't even check what is the issue and waste your time. Neither to say this issue is still not resolved and I haven't receive anything.
Response from RobotShopJun 14, 2023
Hello Mincho, We sincerely apologize for the inconvenience you experienced with our service. We understand the importance of delivering exceptional customer service, and we're sorry that we fell short in this instance. To address your concern, we have taken immediate action and issued a full refund. We assure you that this matter has been resolved promptly. Again we ask that you accept our apologies, and if you have any further questions or require additional assistance, please don't hesitate to contact our customer support team. The RobotShop Team!
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Oldrich
Jun 7, 2023
Perfect customer access
Perfect customer access. Empathy, speed of answers..
Response from RobotShopAug 8, 2023
"We're incredibly grateful for your kind words in the review. It means a lot to us that you appreciate our services. Thank you!"
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Aero E.
Jun 1, 2023
Great Customer Support
The friendly assistance provided by customer service not only fulfilled our request for a tax-free invoice but also pleasantly surprised us by extending the reservation's expiration time.
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Rick
May 23, 2023
Great Customer Service!
My experience with Mathilde and Johanna made all the difference. They Knew their job and did it well and at the same time they were enjoyable to talk to.
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Rose Ann B.
May 12, 2023
Staff are Great!
Every staff member I came in contact with to make our robot purchase was kind and considerate. They went above and beyond to ensure our purchase was adequate and shipped in a timely manner.
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grant
Apr 18, 2023
Placed an order on 3/29/2023 and paid…
Update: contacted the customer service to cancel the order and request refund. This time got response quickly and already got the refund. ---------------------------------------------- Placed an order on 3/29/2023 and paid the shipping fee. We didn't get it delivered yet. The tracking status is always 'On the way'. They use what it calls Mail Innovations, which is a third-party delivery service. Really bad experience.
Response from RobotShopApr 19, 2023
We are sorry to hear that your order was not delivered yet. The shipping option UPS Mail innovation is a low-cost shipping option with limited tracking information. Normally, the tracking information is updated within 4 to 6 business days of the order being shipped and packages are generally delivered within 2 weeks under normal circumstances. When you contacted us on 04/17/2023 we took action and entered a new order fo reship on 04/18/2023. Again we apologize for this delivery delay on behalf of UPS Mail Innovation.
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