Cedric P.
Joanna is making this company great!
Joanna is making this company great!

RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
RobotShop (robotshop.com) has 483 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Cedric P.
Joanna is making this company great!
Pro
Johanna in Customer Support. She's the BEST!!! Helped me with everything I needed to do to make my account Tax Exempt so my superiors at the University won't holler at me for paying taxes on purchases. THANK YOU JOHANNA
Mini B.
Louise was extremely helpful and I'm very happy on how this situation was approached! Thank you for being so quick and prompt to help!
Kelly D.
Le service après vente a fait preuve de patience, de professionnalisme et de sérieux. Ma litière robot a fait peau neuve. C'est une invention tellement pratique et efficace au quotidien. Je suis heureuse d'avoir pu bénéficier du sérieux des services robotshop. Je recommande vivement. Mille mercis
JJ. van S.
About the litter robot 3 from the robotshop.com. First of all the delivery of the product was verry quick. It worked fine. Sadly our cat could not get used to it. After 3 months trying we gave up. Luckely was the customer service friendly and offered is a complete reimbursement, altough the 3 months trial period had just expired . Many thanks to robotshop.com
Geneviève R.
Service rapide et courtois
Maryse L.
Je suis vraiment stupéfaite de l’efficacité du personnel pour la résolution de mon problème avec ma litière automatique. Le délai de réponse est très rapide et ils ont de très bon lien pour nous aider à vérifier notre problème avant de commander nos pièces
Alexandra
Ware wurde an mich nicht zugesandt, wurde im Sortierzentrum an den Absender zurückgesendet. Nachdem ich dann storniert habe (nach der Nachricht von DHL) werden mir vom Kaufsumme die Rücksendegebühr abgezogen obwohl ich die Ware nie erhalten habe. Grenzt schon an Unverschämtheit
Response from RobotShopMar 9, 2023
Hallo Alexandra, es tut uns leid zu hören, dass Sie sich so fühlen. Wir sehen, dass einer unserer Kollegen mit Ihnen in dieser Angelegenheit in Kontakt steht. Wenn man sich die Kommunikation ansieht, wurde die Stornierung erst nach der Auslieferung der Bestellung beantragt. Wir sehen auch, dass unsere Kollegin mit DHL in Verbindung steht, um herauszufinden, was das Problem bei der Lieferung war. Wir werden sie mit Ihnen weiterarbeiten lassen. Vielen Dank, dass Sie sich die Zeit genommen haben, dieses Problem mit uns zu besprechen. Mit freundlichen Grüßen, ______________________________________ Hello Alexandra, We are sorry to hear you feel this way. We see that one of our colleague is in communication with you concerning this issue. Looking at the communications the cancellation request was received after the order was shipped. We also see that our colleague is in communication with DHL to see what was the delivery issue. We will let her continue with you. Thank you for taking the time to address this issue with us. Kind regards,