River Chic DesignsReviews of riverchicdesigns.com

Response from River Chic DesignsAug 17, 2026

We’re sorry you were unhappy with the color of the pillows. The pillows you received are the same style and color shown in our product photos, and we have sold more than 1,000 of this particular pillow with very positive feedback. Your ReDo Free Returns request was denied because ReDo was not purchased with your original order. This does not mean your return was denied. As explained in the email we sent you, you are still welcome to return the pillows within our posted return period using the carrier of your choice and at your expense. Our return policy clearly explains that prepaid return labels are only available when ReDo is purchased at checkout. We also provided you with a direct link to that policy. We asked you to send us photographs of the pillows so we could review your concern regarding the color, but we have not received those photos. To clarify for anyone reading this review: the customer was not denied the ability to return the pillows. The request for a free return shipping label was denied because that optional service was not purchased with the order. And, you also REFUSE to email us photo's.

Response from River Chic DesignsAug 8, 2026

We acknowledge that we made an error and shipped the incorrect item, and we apologized to you immediately. The item you received has a retail value of approximately $150, while the item you originally ordered was approximately $20. We contacted you several times and asked that the incorrect merchandise be returned using the return arrangements we provided. You repeatedly stated that you did not feel you should have to return it because the shipping error was ours. While we fully accept responsibility for sending the wrong item, the merchandise still needs to be returned. We explained in multiple emails that as soon as UPS confirmed pickup of the incorrect item, we would immediately send the correct $20 item you ordered. UPS has now attempted pickup at your location twice, but the package has not been collected because no one answered the door. We have made every reasonable effort to correct our mistake at no cost to you. We simply need the incorrect $150 item returned so we can complete the exchange and send the merchandise originally ordered.

Response from River Chic DesignsAug 1, 2026

We are sorry you were dissatisfied, but this review does not accurately reflect what occurred. On July 1, you requested a ReDo prepaid return label. The email containing the label was delivered and opened that same day. The email clearly stated that the label was valid for 7 days, which is a requirement established by the shipping carrier, not by our company. After eight days passed without the package being shipped, ReDo sent an automatic notice advising that the unused label had expired. You then contacted us and explained that you needed additional time to mail the return. As a courtesy, we contacted ReDo and had the label extended for you. Once the merchandise was returned, the refund was processed within the timeframe stated in our posted return policy. The return has been completed, and there is no remaining refund or balance owed.