Kathy C.
A cute little shelf.
The quality of the materials used is very good. The distressing doesn’t look quite as natural as I would have liked. I had to follow up with an email because the shipping took too long and I think your shipping charges are a bit high.
Response from River Chic DesignsSep 29, 2026
Thank you for sharing your feedback. We understand that shipping costs and timing matter, and we’d like to provide some context. The shipping charge for your large wall shelf was $9.99. UPS charged us $16.91 to ship it to Lewisville, NC, so we covered the remaining $6.92 rather than pass the full cost along to you. We do not control UPS rates, but we try to keep our customers’ shipping charges as reasonable as we can. Our posted processing timeframe is 8–10 business days due to the large volume of orders we receive. Your order shipped on the ninth business day, within that timeframe. We appreciate your order and hope you enjoy your wall shelf.