River Chic DesignsRiver Chic Designs is listed under Home Goods Stores.
River Chic Designs (riverchicdesigns.com) has 132 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Donna J.
Update to my original review Took 3.5 weeks to get a response after ordering. Final received delivery notification after calling and emailing and reported fraud. I updated from a one star to a three since I did receive order Customer service never emailed me back or called back after several attempts. Customer service terrible. Item received was a 2 out 5 - not the same material as picture- will not be reorder from this website.
Shannon McFeely G.
I wanted to write a follow-up to my earlier review. After posting this, it was less than a week that I received my battery and all is well. The only thing I wish that happened was that someone reached out to me personally so I could hear their side. I am satisfied now and I do recommend this company. They have beautiful things. Thank you for completing my order! I ordered a wax warmer and the light bulb did not come with it. I have tried emailing them back to tell them but I keep getting the email confirmation that I received the package! THAT'S NOT WHAT I NEED!! There is no phone number to call either. The light bulb I need is very hard to find on the internet so I need their help. This thing is useless to me without it! Can someone please call me back to remedy this problem??? Order #: 140317
ShIckz
Placed order. Received an email with confirmation. However, never received a shipping confirmation. Emailed River Chic and requested a refund. They refunded my account thankfully, but NEVER heard from them at all. Maybe if you live close, just go to their store and check them out. They don't have their online store running it seems. Update: My order #92243 was made on 8/30/23. I emailed and not response. If you didn't have my order you should have responded to my email with that said, then we wouldn't be here.
Response from River Chic DesignsOct 29, 2025
We’ve reviewed our records and do not have any orders or emails under this name. Because of that, we believe this review may have been posted in error or is not from one of our customers. We take all feedback seriously and always work hard to resolve any genuine issues, but in this case, there’s no record of an order, shipment, or communication associated with this name. If you believe this is a mistake, please reach out to us directly with your order number or email confirmation, and we’ll be happy to assist.
Michelle J.
Their candles are amazing! They are a small family business, which is amazing because I love to shop local/small. The candles are hand made - and the quality definitely shows! They are the best smelling candles I’ve ever owned - B&BW definitely doesn’t compare! Plus, they also have super cute decor, and sell refills for the candles too! Shipping times are a bit backed up due to the virus, but customer service rocks and it is totally worth it for the amazing stuff they have!
