River Chic DesignsRiver Chic Designs is listed under Home Goods Stores.
River Chic Designs (riverchicdesigns.com) has 132 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Penny G.
They are excellent to work with. I had a small problem with something that had been broken during shipping and they were very prompt to reply and very willing to help me resolve the problem. They are a wonderful company with high end, quality products! I will order again.
Laura R.
I love all the beautiful things I've purchased from River Chics. They are shown exactly what they are and show up beautiful. I did have a problem not receiving my full order. But when I brought it to your attention you shipped my missing product immediately. That is great customer service. Thank you and I will be shopping for Christmas presents soon. Thanks again Laura ❤️
Response from River Chic DesignsSep 30, 2026
Thank you so much for your wonderful five-star review! We’re happy to hear you’ve loved your purchases and that they look just as beautiful in your home as you expected. We’re sorry an item was missing from your order, but we appreciate you giving us the chance to make it right. Your continued support means so much to our small family business. We look forward to helping you find beautiful Christmas gifts for the people you love!
Kelly S.
The product was absolutely beautiful!
Response from River Chic DesignsSep 30, 2026
Thank you so much for your five-star review! We’re delighted that you love your set of two birds on orbs. They’re such charming pieces, and we hope they bring a lovely touch to your home. Thank you for supporting our small family business!
Nancy P.
Great product and easy to navigate website!
Response from River Chic DesignsSep 30, 2026
Thank you so much for your five-star review! We’re happy to hear you love your picture frames and found our website easy to navigate. We hope the frames make a beautiful home for your favorite photos and memories. Thank you for supporting our small family business!
PCW
my vintage style pie case came with unattached pieces to keep screen of door in place; fixable but I shouldn't have to repair
Response from River Chic DesignsSep 30, 2026
We’re sorry the pieces securing your pie case’s door screen arrived unattached. We understand that you shouldn’t have to repair a new item, and we’d like to help make this right. Update – 10/17/26: It was such a pleasure speaking with you personally and confirming that your replacement arrived safely and in perfect condition! We truly appreciate the opportunity to follow up with you and make sure everything was taken care of. Please don't hesitate to reach out if you ever have any additional questions or concerns. We are always happy to help and appreciate your business!
Brenda A.
Very prompt service and great quality!
Response from River Chic DesignsSep 29, 2026
Thank you so much for your five-star review! We’re happy to hear you were pleased with our service and the quality of your purchase. We appreciate you supporting our small family business and hope you enjoy your new Bunny!
Kathy C.
The quality of the materials used is very good. The distressing doesn’t look quite as natural as I would have liked. I had to follow up with an email because the shipping took too long and I think your shipping charges are a bit high.
Response from River Chic DesignsSep 29, 2026
Thank you for sharing your feedback. We understand that shipping costs and timing matter, and we’d like to provide some context. The shipping charge for your large wall shelf was $9.99. UPS charged us $16.91 to ship it to Lewisville, NC, so we covered the remaining $6.92 rather than pass the full cost along to you. We do not control UPS rates, but we try to keep our customers’ shipping charges as reasonable as we can. Our posted processing timeframe is 8–10 business days due to the large volume of orders we receive. Your order shipped on the ninth business day, within that timeframe. We appreciate your order and hope you enjoy your wall shelf.
g.j.
I ordered a pretty heart shaped holly wreath and paid over $40 for it. I RECEIVED A CLUSTER OF VERY CHEAP HOLLY PLANTS, NO HEART SHAPE, JUST A ROUND CHEAP VINE RING WITH EMPTY SPACES ON THE WREATH AND A RIBBON THAT HONESTLY LOOKED USED. So disappointed, contact at this company told me to "fluff it" and no return accepted. FLUFF WHAT? BUYER BEWARE!
Response from River Chic DesignsSep 29, 2026
We’re sorry you were disappointed with your wreath. The backing is circular, and the stems need to be gently extended and adjusted after shipping to create the heart shape. Each wreath has the same number of stems, with rustic bells attached to the velvet ribbon. We asked for photos after you reshaped the wreath so we could assess your concern, but we never received them instead, your demand was to issue an immediate refund or leave a bad review. As noted in the product photo, all holiday décor is non-returnable. We also explained this to you directly. We apply that policy consistently; making an exception would mean making exceptions for other non-returnable items as well. We’ve sold more than 5,000 of these wreaths over the past two years and have received many compliments.
