Sharon Ingram W.
Beware of this company
Beware of this company! They have horrible customer service, I ordered a songbird nest candle holder for my granddaughter’s birthday. After waiting for 2 weeks, I emailed the company to inquire about when item will be shipped. I got a email from them, saying my order was cancelled, no reason given. I called them this morning, the person said “yes, order was cancelled! Then she hung up in my face! All I wanted to why order was cancelled after waiting for 2 weeks! This company is not to be trusted! Also tried calling them several times, which kept getting their voicemail! This company lied about 3 times! (1) they said I called daily, that was the first lie (2) did not post anything on Facebook page (3) they said I was refunded fully, have not been refunded! I sent 2 messages only to this company, because I didn’t think the first one went through, this company should not even be in business, if this is the way they do business, they feel like they have to lie to make themselves look good! Furthermore, the reason I called repeatedly today is because I wanted to know the reason for cancellation! Oh! Also they claim they told me the reason for cancellation, they did not!
Response from River Chic DesignsJul 27, 2026
This review does NOT accurately reflect what occurred. The customer contacted us repeatedly, often daily, requesting updates on the order. Each time, we responded and explained exactly how many business days had passed and confirmed that the order was still scheduled to ship within our clearly posted processing timeframe. She once again sent an email over the weekend asking why it had not shipped - while our office is closed. The customer then began posting hostile and inappropriate comments on our Facebook page and ad's and stating we refused to respond to her recent email - even though our office was closed and no emails being answered. Due to the continued harassment, we made the decision to cancel the order and sent an email explaining the reason for the cancellation. Afterward, the customer called our business over and over today while we were helping other customers, despite being informed that the order had already been canceled. As a small business, we reserve the right to refuse service when communication becomes abusive or harassing - which we opted. The customer was fully refunded and is welcome to purchase from another retailer, but we will not accept future orders from this individual.