River Chic DesignsReviews of riverchicdesigns.com

Response from River Chic DesignsOct 21, 2026

We believe it is important to provide the full facts surrounding this review. Your order was only 5 business days into our clearly advertised 8–10 business day processing timeframe when you began repeatedly accusing our business of being scammers. This timeframe is clearly displayed on every product page, posted twice during checkout, and included in your order confirmation email. What you have failed to mention in your review is that you sent our business more than 20 emails in less than 30 minutes, many containing threatening and harassing statements. You also stated that you had nothing better to do with your time and intended to make it your life's mission to ruin our business. This behavior is completely unacceptable. There is a significant difference between a customer expressing dissatisfaction and someone repeatedly threatening and harassing a business because an order has not shipped before its advertised processing deadline. Your order was canceled because of your repeated threatening communications, accusations, and refusal to respect our clearly disclosed processing timeframe. Your order was not late, and our business did not scam you. We have every right to protect our employees, our company, and our customers from abusive behavior. We welcome honest reviews and constructive feedback, but we will not tolerate harassment, intimidation, or threats. As a small, family-owned, veteran-owned business, we work extremely hard to fulfill hundreds of orders daily, and our processing times are clearly communicated before customers purchase. We have retained documentation of your communications, including the volume, frequency, and content of your threatening emails. Any continued threats or harassment will be documented and addressed through the appropriate channels. We stand firmly behind our decision to cancel your order and refuse further service.

Response from River Chic DesignsOct 19, 2026

As noted in our previous response : We find this review rather surprising, as we have no record of receiving an email from you, nor do we show that a damage claim was ever submitted through our required damage reporting portal. Every order includes a brochure with clear instructions explaining exactly how to report an item that arrives damaged. This information is also readily available on our website. All customers are required to follow the same damage reporting process so that claims can be properly documented and addressed. Which you have not done. Sending an email is not our designated process for reporting damages, and leaving a negative review does not replace the requirement to submit a claim through the proper portal. We are sorry you did not follow the instructions provided with your order and is listed on our website, we would have had the opportunity to review and address your concerns through our one and only established process. We make these instructions available in multiple places specifically to avoid situations like this. We are always willing to assist customers who follow our clearly stated procedures, but we cannot resolve a damage claim that was never submitted. We believe it is important to distinguish between a company refusing to help and a customer not following the instructions provided to receive that help.

Response from River Chic DesignsOct 17, 2026

We are sorry your order arrived damaged. However, as we previously explained in response to the identical 1-star review you left on Google, all damages must be reported through the damage reporting portal on our website. To date, you have not submitted a damage claim through our portal, called us, or emailed us to report the damage. In fact, after seeing your Google review, we made six separate attempts to contact you by telephone. Each time, the call was answered and then you hang up on us. We also sent you text messages explaining exactly how to submit a damage claim so we could assist you and asked you to call us, but yet you refuse to do so. Unfortunately, rather than following the instructions provided, you have chosen to leave another 1-star review without giving us the opportunity to resolve the issue. Once again, we do not block customers from reporting damaged merchandise. Our website has geographic restrictions in place for Canada and other countries because River Chic Designs only sells and ships within the United States. These restrictions are not directed at you personally and have absolutely nothing to do with your damage claim. Our damage reporting procedures are clearly posted on our website and included on the information sheet enclosed with every order. We expect all customers to follow the same procedures so damage claims can be properly documented and resolved. Yes, you have not followed instructions. We have made multiple attempts to help you, but we cannot process a damage claim that has never been submitted. We would much rather resolve your issue than continue responding to repeated negative reviews. You must follow our established damage reporting procedures, just as every other customer is required to do. UPDATE – 10/17/26: We would like to clarify a few additional points regarding your review. Your order was placed through our U.S.-based website and shipped to a United States address. The fact that you reside in Canada does not change our shipping policies or damage reporting procedures, which were in place and available when you made your purchase. Instructions for reporting damaged merchandise were also included in the brochure enclosed with your package. All customers are required to follow these same procedures. Regarding your statement that our calls appeared as "Unknown," our telephone number is listed under River Chic Designs. We also sent you text messages identifying our business, explaining that we had attempted to contact you, and providing instructions on how to report the damage. Those messages have been read, yet we have not received a return call. You are also welcome to contact us by email, which you have not done. The screenshot you provided showing that access to our website is blocked from Canada does not indicate that we are preventing you personally from reporting damage. Canada and other international locations are restricted because River Chic Designs does not sell or ship outside the United States. These restrictions apply to everyone accessing our website from those locations, not specifically to you. We are not refusing to address your damaged merchandise. We are simply asking that you follow the same damage reporting procedures required of every customer. We have made multiple attempts to assist you, including phone calls and text messages. We could not leave you a voicemail because you have not set up your voicemail . However, we cannot process a damage claim without the required information and documentation. We remain happy to assist with a properly submitted damage claim reported within our policy timeframe. Any approved replacement would be shipped to the original U.S. shipping address, as we do not offer shipping to Canada. Our return policy does NOT state a damaged item has to be returned to us. If you were to answer our call's or read our damage policy, you would understand this. However, again you refuse to contact us except by leaving a review.

Response from River Chic DesignsOct 3, 2026

We’re sorry you were disappointed with your purchase, but we would like to clarify a few important points for anyone reading this review. The product photo shown on our website is a photograph of the actual item being sold, not a stock photo or a different product and matches the product description exactly. When you contacted us regarding the condition of the item, we promptly provided instructions for returning it through our return portal and explained that you would not be responsible for return shipping in this situation however, you insisted that you had to pay which was NEVER relayed to you. We were prepared to assist with a return and resolution however, your email was very hostile and abusive. Our response was intended to provide the next steps needed to resolve the issue, not to be dismissive. We always strive to communicate professionally and to resolve legitimate product concerns fairly and promptly.

Response from River Chic DesignsSep 29, 2026

We’re sorry you were disappointed with your wreath. The backing is circular, and the stems need to be gently extended and adjusted after shipping to create the heart shape. Each wreath has the same number of stems, with rustic bells attached to the velvet ribbon. We asked for photos after you reshaped the wreath so we could assess your concern, but we never received them instead, your demand was to issue an immediate refund or leave a bad review. As noted in the product photo, all holiday décor is non-returnable. We also explained this to you directly. We apply that policy consistently; making an exception would mean making exceptions for other non-returnable items as well. We’ve sold more than 5,000 of these wreaths over the past two years and have received many compliments.

Response from River Chic DesignsSep 25, 2026

Thank you for your feedback and for acknowledging the quality of our items. We’re glad we were able to speak with you by phone and resolve your concern, and we’re pleased to hear that you are now completely satisfied and would consider ordering from us again. Our return policy states that refunds are processed within 5 business days. Your return was processed within 4 business days, which was within the timeframe posted in our policy. We appreciate your understanding and hope to serve you again in the future.

Response from River Chic DesignsSep 18, 2026

We’re sorry your Weathered Rabbit arrived damaged. We have shipped more than 1,000 of these pieces using an inner package and protective foam, and this type of damage has been uncommon. Unfortunately, we cannot control how UPS handles packages in transit. At the time your damage claim was completed, we were out of inventory for the year, so we issued a refund rather than sending a replacement. The $2.98 (not $ 2.97) difference was the VIP Package Protection fee included with your order. This protection is not required—customers must actively check the box at checkout to add it. The fee is nonrefundable and provides coverage for shipping issues without requiring the customer to file a claim directly with the carrier. We explained this when you contacted us, and you then requested that your account be closed. We simply confirmed that we would honor your request. We regret that you were unhappy, but the review leaves out important details of what occurred.

Response from River Chic DesignsSep 1, 2026

If you are referring to the email you sent on August 24th at 11:36 PM, that message was sent after our business hours. We responded on August 25th at 10:18 AM, after our office reopened. In that response, we provided you with the link needed to obtain your FREE return shipping label. In addition, the package delivered to you included return instructions with a QR code that could be scanned to access the free return process if you were not happy with your order. And this information is also listed under "RETURNS" on our website. It cannot be anymore clear. We have provided you with the information necessary to complete your return. It is the customer’s responsibility to read the instructions provided, read email responses and follow the return process.