River Chic DesignsReviews of riverchicdesigns.com

Response from River Chic DesignsSep 25, 2026

Thank you for your feedback and for acknowledging the quality of our items. We’re glad we were able to speak with you by phone and resolve your concern, and we’re pleased to hear that you are now completely satisfied and would consider ordering from us again. Our return policy states that refunds are processed within 5 business days. Your return was processed within 4 business days, which was within the timeframe posted in our policy. We appreciate your understanding and hope to serve you again in the future.

Response from River Chic DesignsSep 18, 2026

We’re sorry your Weathered Rabbit arrived damaged. We have shipped more than 1,000 of these pieces using an inner package and protective foam, and this type of damage has been uncommon. Unfortunately, we cannot control how UPS handles packages in transit. At the time your damage claim was completed, we were out of inventory for the year, so we issued a refund rather than sending a replacement. The $2.98 (not $ 2.97) difference was the VIP Package Protection fee included with your order. This protection is not required—customers must actively check the box at checkout to add it. The fee is nonrefundable and provides coverage for shipping issues without requiring the customer to file a claim directly with the carrier. We explained this when you contacted us, and you then requested that your account be closed. We simply confirmed that we would honor your request. We regret that you were unhappy, but the review leaves out important details of what occurred.

Response from River Chic DesignsSep 14, 2026

Thank you so much for taking the time to leave us a five-star review! We’re thrilled to hear that you love your lamp and hope it adds the perfect touch of warmth and charm to your space. Your kind words and support mean so much to our small business!

Response from River Chic DesignsSep 1, 2026

If you are referring to the email you sent on August 24th at 11:36 PM, that message was sent after our business hours. We responded on August 25th at 10:18 AM, after our office reopened. In that response, we provided you with the link needed to obtain your FREE return shipping label. In addition, the package delivered to you included return instructions with a QR code that could be scanned to access the free return process if you were not happy with your order. And this information is also listed under "RETURNS" on our website. It cannot be anymore clear. We have provided you with the information necessary to complete your return. It is the customer’s responsibility to read the instructions provided, read email responses and follow the return process.