River Chic DesignsReviews of riverchicdesigns.com

Response from River Chic DesignsOct 19, 2026

As noted in our previous response : We find this review rather surprising, as we have no record of receiving an email from you, nor do we show that a damage claim was ever submitted through our required damage reporting portal. Every order includes a brochure with clear instructions explaining exactly how to report an item that arrives damaged. This information is also readily available on our website. All customers are required to follow the same damage reporting process so that claims can be properly documented and addressed. Which you have not done. Sending an email is not our designated process for reporting damages, and leaving a negative review does not replace the requirement to submit a claim through the proper portal. We are sorry you did not follow the instructions provided with your order and is listed on our website, we would have had the opportunity to review and address your concerns through our one and only established process. We make these instructions available in multiple places specifically to avoid situations like this. We are always willing to assist customers who follow our clearly stated procedures, but we cannot resolve a damage claim that was never submitted. We believe it is important to distinguish between a company refusing to help and a customer not following the instructions provided to receive that help.

Response from River Chic DesignsOct 17, 2026

We are sorry your order arrived damaged. However, as we previously explained in response to the identical 1-star review you left on Google, all damages must be reported through the damage reporting portal on our website. To date, you have not submitted a damage claim through our portal, called us, or emailed us to report the damage. In fact, after seeing your Google review, we made six separate attempts to contact you by telephone. Each time, the call was answered and then you hang up on us. We also sent you text messages explaining exactly how to submit a damage claim so we could assist you and asked you to call us, but yet you refuse to do so. Unfortunately, rather than following the instructions provided, you have chosen to leave another 1-star review without giving us the opportunity to resolve the issue. Once again, we do not block customers from reporting damaged merchandise. Our website has geographic restrictions in place for Canada and other countries because River Chic Designs only sells and ships within the United States. These restrictions are not directed at you personally and have absolutely nothing to do with your damage claim. Our damage reporting procedures are clearly posted on our website and included on the information sheet enclosed with every order. We expect all customers to follow the same procedures so damage claims can be properly documented and resolved. Yes, you have not followed instructions. We have made multiple attempts to help you, but we cannot process a damage claim that has never been submitted. We would much rather resolve your issue than continue responding to repeated negative reviews. You must follow our established damage reporting procedures, just as every other customer is required to do. UPDATE – 10/17/26: We would like to clarify a few additional points regarding your review. Your order was placed through our U.S.-based website and shipped to a United States address. The fact that you reside in Canada does not change our shipping policies or damage reporting procedures, which were in place and available when you made your purchase. Instructions for reporting damaged merchandise were also included in the brochure enclosed with your package. All customers are required to follow these same procedures. Regarding your statement that our calls appeared as "Unknown," our telephone number is listed under River Chic Designs. We also sent you text messages identifying our business, explaining that we had attempted to contact you, and providing instructions on how to report the damage. Those messages have been read, yet we have not received a return call. You are also welcome to contact us by email, which you have not done. The screenshot you provided showing that access to our website is blocked from Canada does not indicate that we are preventing you personally from reporting damage. Canada and other international locations are restricted because River Chic Designs does not sell or ship outside the United States. These restrictions apply to everyone accessing our website from those locations, not specifically to you. We are not refusing to address your damaged merchandise. We are simply asking that you follow the same damage reporting procedures required of every customer. We have made multiple attempts to assist you, including phone calls and text messages. We could not leave you a voicemail because you have not set up your voicemail . However, we cannot process a damage claim without the required information and documentation. We remain happy to assist with a properly submitted damage claim reported within our policy timeframe. Any approved replacement would be shipped to the original U.S. shipping address, as we do not offer shipping to Canada. Our return policy does NOT state a damaged item has to be returned to us. If you were to answer our call's or read our damage policy, you would understand this. However, again you refuse to contact us except by leaving a review.

Response from River Chic DesignsOct 22, 2026

Thank you so much for your wonderful 5-star review! We are delighted to hear that you love your purchases and are pleased with the quality of our products and quick shipping! As a small, family-owned business, we work hard to offer beautiful, quality home décor at affordable prices while getting orders to our customers as quickly as possible. We truly appreciate your support and for taking the time to share your experience. Thank you for choosing River Chic Designs, and we look forward to serving you again!

Response from River Chic DesignsOct 17, 2026

Thank you for your feedback. As we discussed during our personal phone conversation, your discount has been applied to your order, and you should have received an email confirming the adjustment. Please allow time for the refund to reflect on your original payment method, as processing times can vary depending on your financial institution. You also have the owner's personal telephone number, so if the refund does not appear or you have any additional concerns, you are more than welcome to reach out directly. We appreciate the opportunity to speak with you personally and resolve your concern. Customer satisfaction is important to us, and we hope that our efforts to address the issue demonstrate our commitment to making things right.

Response from River Chic DesignsOct 22, 2026

Thank you so much for your 4-star review! We are delighted to hear that you love our unique products and appreciate their quality! We understand your concerns regarding the size of the items. We do provide measurements in our product descriptions to help customers determine the size before purchasing, as photos can sometimes make items appear larger than they actually are. Regarding shipping, our 8–10 business day processing timeframe is clearly posted on every product page, displayed twice during checkout, and included in your order confirmation email. We process hundreds of orders daily, and our warehouse team works hard to carefully package each order to ensure it arrives safely. As a small, family-owned business, we truly appreciate your patience, understanding, and support. We are so glad you love our exclusive home décor and hope you enjoy your beautiful new pieces for years to come! Thank you for choosing River Chic Designs!

Response from River Chic DesignsOct 22, 2026

Thank you so much for your wonderful 5-star review! We are delighted to hear that your purchase looked just like our product photos and that you were pleased with the quality and quick shipping! We understand that the item was a little lighter in weight than you expected. We do our best to provide accurate product photos, descriptions, and dimensions so our customers know what to expect before purchasing. We are so glad that this did not take away from your overall satisfaction and that you are happy with your beautiful new piece! As a small, family-owned business, we truly appreciate your support and for taking the time to share your experience. Thank you for choosing River Chic Designs, and we look forward to serving you again!

Response from River Chic DesignsOct 22, 2026

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you love the quality of your purchases and that everything arrived in perfect condition! We especially appreciate your recognition of our packaging. Our ladies takes great pride in carefully wrapping and protecting every item to help ensure it arrives safely. A tremendous amount of time and care goes into packaging our orders, so it truly means a lot when our customers recognize those efforts! As a small, family-owned business, we are delighted that your purchases met your expectations. Thank you for choosing River Chic Designs and for taking the time to share your experience. We look forward to serving you again!