Right Stuf AnimeReviews of rightstufanime.com

Wretched customer service that only skims emails instead of trying to fully help customers. They charged me for an item without ever sending me a receipt for it. When I called them out on it, they only stated that their vague policies allows them to bill me without sending a receipt. After weeks, they finally cancelled the remainder of my orders, which I asked for, and suspended my account, which I was planning on asking for. No company that states they can bill you without a receipt at the time of running your card deserves any sort of business.

What a lousy company! Every step of the way, horrible experience! I ordered two gift cards a couple of years ago, and thought they were lousy then, with all the hoops they made me jump through, verifying my card. (A card that I use almost daily, and have never had questioned, in the several years I've been using it) It took a week just to finally receive the emailed code, it's such an insane process. Fast forward to last week; l don't like to give cash as a gift, so I decided to order another gift card from them. I figured after all I went through the last time, it would breeze through this time, since all my information, and the card is still the same. Wrong! I placed my order, received a confirmation email, and then.... nothing. After waiting several days I contacted them, asking where my order stood. A couple of days later I receive an email saying my card needed verifying, and that somehow notice of that got lost, instead of being sent to me. I would need to check my credit card account, and provide them with the amount of the charge, and the name on the charge. Oh, and the information would drop off my account, a couple of days after posting. I go to my card account, and no charge of any sort, it's already dropped off, since it's now been a week since I placed the order. Contact them again, again wait, and now I'm told that I will need to contact my credit card company, and have them dig up the information. Are you kidding me? I have to go through all this to buy from them? That will never happen, ever again!! Oh, and be forewarned, they're one of those companies that is using Covid to explain all of their issues, even though all of these issues were there two years ago.

I can’t log in to my account. It says the whole “username and password are incorrect” but my thing is, it is correct. The username and password both have been saved on my phone and computer. Yet it isn’t taking it. I have not changed the email not password. Going to the whole “forgot password” doesn’t even work. I cannot get the email to change my password and I tried plenty of times. What am I supposed to do? Constantly use new emails just so I can create new accounts? Am I the only one having this problem? It sucks (My gmail isn’t my right stuf account email)

Update: it's a testament to how bad this company is with the fact that when you try to contact this company's customer service, you have to wait an average of 2-3 days for a reply, but AS SOON as you leave a negative review, a response is given less than 8 hours later by them trying to validate their services, maybe if you applied that energy into actually being a good business, the time spent defending yourself from the bad and honest reviews you recieve would be nil. As a consumer, I would look at all the negative reviews that have been left about them and take a look at what complaint we all have in common. On sitejabber, Right Stuf has a consumer rating of 2.33 stars from 45 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Right Stuf most frequently mention customer service and credit card problems. And in regards to this review being "better worded than the strong language directed at our staff", I swore and was rude with your con artists in 1 out of the 15 emails I sent, and that was the final one when I told you all where to go and how to get there, I'd be more than happy to post them and prove it had this site allow me to do so, but nice try 👍. -Original Review- Very, very, VERY sketchy company, made an order, they charged me, then took a week to tell me that they needed to "verify" the purchase, after that went down, waited another week for them to ship my item, got fed up, tried to cancel my order (april 6th) was told on the 7th that my order could not be cancelled as it had already shipped out, that was a blatant lie as I recieved an email on the 9th that my order had just been shipped.... 3 days AFTER I tried to cancel, and 2 days AFTER they told me it was too late. Utterly HORRIBLE and unprofessional customer service, nothing but a bunch of con artists working there. As much as I'd hate to say just use Amazon, they are the WAAAAAAAAY better option and the lesser of two evils than this sham of a business... also, I have an email from them saying my guaranteed delivery date was the 13th, I live on the western side of canada, it is now the 14th, and it appears to still be on the eastern side of the states..... wow, that $24 they scammed me out of for shipping was really worth it! Also, they list prices, yet nowhere on the site does it specifically say it's in US dollars, something they should really let people know when they're placing an order so it's less of a blow when they see on their credit card statements that they were charged almost 50% more than they thought they were paying, I agreed to pay almost $40, not the $60 I was charged. Avoid this business like covid.

Placed an order off my credit card. Received an email almost two weeks later asking for identification. Literally everything you'd need to steal someone's identity. So I called their customer service and they told me it was part of their policy. They asked me to cancel and reorder with paypal. Needless to say, I told them to cancel the order and I will not be doing any business with them.

I have used this website for a while now and so far almost every single one of my packages have arrived ok time. Only one ended up getting delayed for two days at most. Every package arrived in perfect condition

UPDATE to my problems (read my previes reweiw below the update) I was very lucky to find a really helpfull person on the rightstufanime live chat. This person was able to answer all my question about my order, with the additional information, the delay and so on. Just a few days after my order was on the way, and everything i recieved was there with no damage what so ever, because of the way rightstufanime secure the items. So even though, the box with the items, was pretty ruined several places, because of the way the delivery firm handled the it, all were perfekt inside ^^ Thanks a lot rightstufanime kep up the great service you always give your costumers. PREVIES COMMENT: Okay i have ALWAYS used rightstufanime through the years bying about 3-400 dollars at the times since i live in Europe and there have nerver been any problems what so ever with delivery, question sent to them ect... Sadly this is not the case this time. I placed an order on march 15 2021 order no. 295-SO2588696 and then waited. About one and a half week after i got an e-mail that they need additional information, to verify my identity (personal information exept from what they already knew) I answered back with in 30 min. with the information since the mail stated that i had to reply before 48 hours or my order would be canceled... Ar the same time i sent another mail to rightstufanime to make sure that everything was fine and my order would be sent. The reply i got frome the second mail stated that they would contact me on my mail within 72 hours...1 Day more than the first mail asked for. To this day on march 26 i havent heard anything from anyone at rightstufanime anime... There is no problem with the money in this case, i got al my money back without any problems. Though i would rather have had the order i placed.. I really hope that i get a reply in here since i can't get any information from you through the mail Regards Helle

I have a special need brother and everytime he calls to place a order the agents are rude to him and 1 agent raised her voice at him and proceeded to be rude and refused to help him. What is wrong with you people?