Right Stuf AnimeReviews of rightstufanime.com

Horrible service. Takes days to get a response, and offer no help with issues.

I purchased a box set of the complete Demon Slayer manga (with shipping protection), got a notice that it had shipped and waited for my order. Due to shipping delays worldwide, I chalked up the wait as understandable but months later never received my order or any updates beyond it being shipped. When I reached out to RightStuf, they told me too much time had passed and to try talking to my local post office. I tried filing a claim with the shipper indicated on their website under the order confirmation (FedEx) and they denied ever being used. When I tried contacting the shipping insurance company I had paid extra for, they were likewise unable to help me. No refund or credit was issued. TL;DR - They lost $200 worth of product and told me good luck trying to find it on my own

Do not shop here unless you absolutely cannot find the items you desperately want and is only available on this site. Their shipping is total BS!! I’ve had packages that is bigger than the one they sent me and they charged me $14 and on top of that, $5 in taxes and an optional “insurance” for a package in a medium sized bubble mailer!! Literally do not shop with them!! Horrible company to do business with!!

Lack of communication with pre-orders. Do not pre-order anything from RightStuf. They were recently bought out by CrunchyRoll(red flag) so certain material and products are unavailable and the orders were shifted to one or two companies(either eroanime or buyanime). These companies have no real web presence and RightStuf has the orders listed as canceled and did not contact myself about the items till i contacted them since there was no updates about my pre-orders.

They're good for in stock items only. Beware of any preorders or out of stock items together. They don't ship partial orders, which means your order could be in perpetual "pending fulfillment" -forever-. Ordered something last year and I still haven't gotten it even though some of the items are "in stock", but then went "out of stock" because of their shipping policy. If only they would update their shipping policy to modern times, alot of customers won't complain as much. But as it stands, it's outdated to the times, and only hurts the loyal customers and makes it seem like all they care is just profits.

Just another of many companies using COVID-19 as an excuse for bad customer service. At some point, TRSI decided to implement a policy of not sending out partial orders, without telling customers. I placed several orders in November and December of 2020 during their annual holiday sale. In March, I receive an email stating that my card has been declined. In the four months of waiting for the order, I was issued a new card. You cannot edit payment information on the website, so I called customer service. No matter how many times I called, I always got the answering service. I left a message for them to call me back. Nothing. I call and left a message asking them to charge another card on the account, they update a later order but cancel the first order. When I call them again and finally get through and ask why they canceled the first order, the CSR says I never contacted them about the first order, and that they will not honor the sale price. For the last order placed during this period (12/26/2020), I didn’t hear anything for nearly a year (10/28/2021) other than a few emails stating that due to lack of availability they would have to cancel part of my order. When the order hit my account, my bank automatically froze everything thinking it was fraudulent (the original order was $1,350.83, after cancellations the new amount was $1,200.14). I ask if the order can be held until my bank is done with their assessment and the CSR ran the card again, making things worse. As soon as my bank unfreezes my account, I email the CSR back to let them know everything is all set. They canceled my order and invited me to reorder everything at full price. I call them on their BS and said I would never do business with them again, so they canceled the rest of my orders. They didn’t refund my orders mind you, I had to contact them again for that. Total garbage company. Oh, and did I mention that after waiting all that time they weren’t even shipping the order in its entirety?

Never order from them. If your order has no issues you'll be fine. But if you happen to have an issue they WILL NOT fix it, even if it is their fault and not the fault of the shipper. It isn't worth the gamble. Had a defective product in my order. They didn't help make it right. They said I could return it at my own shipping cost and then order a new one and repay shipping on the new order. They also said I would have to pay a 15% restocking fee on my defective item. Why would I be paying a restocking fee for something damaged?? So they can send it out to another person? I ended up eating a huge cost in shipping considering I live outside the US. Essentially paid over half the cost of the item in shipping and fees, but didn't get a product in the end. I will NEVER be shopping with this company again.

Terrible customer service. I ordered some manga 7 months ago and never got any communication from RightStuf about delays. Each time I got in touch with them they responded saying "sorry" then immediately closed the customer service case without giving me a chance to have a conversation. Strongly do not recommend.