Right Stuf Inc. is an independent video publisher and distributor of video programming that specializes in Asian entertainment.
Right Stuf Anime (rightstufanime.com) has 378 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Richard
I always go to them first for my anime needs. After buying many products from them I feel compelled to leave this review. They have a great selection and will often have competitive pricing as well. Their shipping is prompt and they always make sure the packaging will protect the products. Go to them over any others.
Greyson
Every time I've boughten from RightStuf the manga has always been in perfect condition, and if I ever need to change anything, the customer support is always very helpful.
Yan G.
Super slow processing, even for unstick items. Some books arrived damaged, I had to pay return shipping.
Shadow H.
Ordered a package on October 21st and it was supposed to come on November 8th and it never came. It is already November 29th
Marcus G.
Favorite good's website. Packaging always above and beyond for product safety during shipping. Far surpasses any other site I've used for books. No more worrying about bent/lightly torn pages.
Tory
Absolutely atrocious company. I used to order a few items here and there when I saw they were selling something I wanted.. yet now I will go out of my way to avoid this horrible company. I preordered a figure years prior to me moving states. As any normal person, I don't focus religiously on when this specific figure would release, but I did anticipate an email possibly warning me before the figure would be released. I acquired no email or reminder and wasn't informed of it being sent/shipped out until it was already in "Transit." I tried to immediately contact Rightstuf to correct the address and was told that they couldn't do anything. I then turned to Fedex to try to have them reroute the package, yet I was informed by Fedex that I have no rights to my own package and that Rightstuf would have to call them and change the address. I once more reached out to Rightstuf to try to rectify the situation, yet my cased was immediately closed and I was told that this whole thing was on Fedex. (Pointing fingers - real classy Rightstuf) I then went on to once more talk to Fedex managers etc, once more I was told I have no control over the package even though I'm the receipant and that Rightstuf would have to call them to right the situation - when I contacted Rightstuf once more they IMMEDIATELY closed my case and stated they can't do anything and that Fedex was lying. They didn't even try to talk to Fedex or aid me in any way. I eventually called Customer Service to try to talk with someone over the phone so that maybe they could call fedex right then and help me BUT NOPE. I was scolded by their representative stating "I should have been an adult and updated my address." I asked why I didn't receive a forewarning email like I receive from Goodsmile, 1999Hobby etc. and he kept on saying this was my fault and that they would do nothing to help me. I've never been treated so poorly by a company or their customer service. I will now go out of my way to tell people to not shop with them or deal with them in any manner. At this point I'd rather pay more from some other website just so I can have reliable customer service and reliable transparency. It's embarrassing seeing all the other reviews and how people are complaining about similar things - I think Rightstuf should put more effort into making their customers happy and owning up to their screw up's then arguing with customers on this website. Get better Rightstuf - you're an embarrassment of an anime company.
K O.
I have been using this company for over 10 years, but this past Christmas and order I received was lost. They wanted me to fill out a physical claim form and mail it in - no email - and I let them know that due to covid I did not have access to a printer so it would take time until I could access one (I usually went to the library but they were closed in my area at the time due to covid) but I did get it done a few months later. They never responded to my first notice about the delay, and after many more months I finally gave them a call. They claimed the never received the form and since so much time had passed they could no longer do anything for me - meaning they wanted to keep my $121.09 and not give me anything. They never mentioned anything about a time limit for returning forms and took no consideration for delays due to covid (tho their own website even even told customers their shipments could be later due to covid). I used paypal so I am submitting a fraud claim, but even if I get this resolved I don't see myself using this company anymore. I could have accepted not getting the items, I can't accept them just taking my money. Good buy right stuf.
Response from Right Stuf AnimeSep 17, 2021
Hello, We appreciate you reaching out to us but we'd like to clarify some of the claims you are making. We took $121.09 and sent you the product you ordered. Your items were lost in the mail and we're sorry that happened. The policy you stated we made up has been on our website for years (https://www.rightstufanime.com/returnauthorization). You didn't need to mail in the physical claim form but we needed you to fill it out and return it to us. That meant either by scanning or even taking a picture of the claim form that you had filled out and emailing it back to us. The first representative you were working with advised that the case would be closed and after 2 weeks of no response, a case gets archived. So when you finally did get back to us, you responding to a closed case that had been archived meant no one was receiving those messages. It had been over 3 months since you first contacted us before you say you sent the form to us and it had been another 4 months until now when you are following up about it. I'll be reaching out to you to offer a solution as it's certainly unfair your items were lost in the first place and we were willing to work with you to get a replacement out but we do have a policy in place regarding how long we have to file the claims with the shipping company. We understand your frustrations and hope to be able to work together to get you the items you ordered. Best, Jake Hockenberry Customer Care Manager Right Stuf Anime
Chris B.
Super disappointed in these guys. I pre-ordered a manga, Metamorphosis by Shindo-L. They said it would restock on the 15th of August. I specifically e-mailed them BEFOREHAND asking if they were sure they'd get enough stock to fulfill the pre-orders, and they assured me they do NOT oversell their pre-orders. Now a month later it still has not been shipped, and they told me they didn't have enough stock and don't have an ETA when I'll actually get my order. They didn't even apologise or wrote anything other than an automated e-mail. So annoying and disappointing, never buying anything here again EDIT: Can you use your energy that you take to reply to all the negative reviews here being defensive as hell and work on your actual support? You don't think saying "We are not at the cutoff for pre-orders yet" is the same as saying you're not overselling/have enough stock incoming to fulfill it at the promised date? You say you can't give an ETA but you *did*. You set an arrival date on 15th of August, where pre-orders would be fulfilled. And then you didn't. That said, I just got an e-mail that it's back in stock and I see it is purchaseable on the site now. I hope to god this means you're shipping out all the pre-orders now and aren't selling it WHILE we're waiting for pre-orders. The fact that you reply passive aggressively implying you're "sorry" I "misinterpreted" it is just ugh. Once I receive the manga I'll update my review but for now I am cautiously waiting because your handling of this makes me concerned.
Response from Right Stuf AnimeSep 16, 2021
Chris, It is truly unfortunate you interpreted our responses as lying as we simply responded with the current situation. When you inquired on 8/10 our rep responded with, "Thank you for reaching out to us! The item's date currently is Pre-Order, Not Yet Shipping, Release Date: 8/15/2021 and is still not at the cut off limit so this item can be ordered. If there are any publishing issues you will receive an email. If you would like the most updated info on the item please select the email me button." There was no mention or assuring you of anything, merely stating the current ordering status of the product. As you stated in that case, this is a highly popular title and the publisher did not fulfill the initial demand as they are having continued supply chain issues like all publishers through out the industry. We have communicated this regularly and many customers discuss it on a regular basis on various forums. We are still expecting the product, but we can't provide ETA's because publishers are not providing them to us. It is equally frustrating for us not being able to ship by release dates, but we did not mislead you in any way. We wish you all the best.
