Right Stuf AnimeReviews of rightstufanime.com

Horrible service. Takes days to get a response, and offer no help with issues.

Purchased 12 manga from 11/13/2021. Items were split up and sent in partial boxes. Guess how long the last 2 came? Took them an entire year and 3 months counting because the last two were out of stock. If you smth out of stock run.

I purchased a box set of the complete Demon Slayer manga (with shipping protection), got a notice that it had shipped and waited for my order. Due to shipping delays worldwide, I chalked up the wait as understandable but months later never received my order or any updates beyond it being shipped. When I reached out to RightStuf, they told me too much time had passed and to try talking to my local post office. I tried filing a claim with the shipper indicated on their website under the order confirmation (FedEx) and they denied ever being used. When I tried contacting the shipping insurance company I had paid extra for, they were likewise unable to help me. No refund or credit was issued. TL;DR - They lost $200 worth of product and told me good luck trying to find it on my own

I used to love getting stuff from them, but don't have anything in your life come through that impacts your order short notice. They cannot and will not help you. I had an preorder that I needed to update the shipping on, but the order had started to be processed. I contacted them and they could not do anything and suggested I contact the delivery company to get the package rerouted. I asked for the routing number, but I was told it had not been created yet and not shipped! So, tracking not made, but they cannot change the address. So that means that they will not update their work flow for a customer. This is laughable as it always takes so long for them to ship out in stock order as it is. I feel like I am just money to them and they cannot give their customer support any tools to help people. If the old address does not return the package and I cannot get it forwarded, I will be out money even with the insurance as it will be "Delivered". They must not have much control of their inventory on orders so I cannot trust buying anymore from them.

Love them! Very happy with my purchases as I had a smooth experience. Ordered three times from them for the first time around their black friday sale on Nov and my first two orders have already been delivered in a week’s time. Everything was packaged really nicely and their live chat has been super helpful! Will order more from them in the future.

I have been waiting for my Hatsune Miku Street Ver Bicute Bunnies Vocaloid Figure for almost a year. I have emailed their company previously about this and was given a very rude response back. Their company took my money, sent half my order, and proceeded to ghost and gaslight me for months. I just wanted to be updated every so often, like one email every few months. I would have liked some semblance of empathy conveyed (I.E. "We understand your frustration... please bear with us...") at anytime. This company could have taken so many steps to retain me as customer, they have failed at customer service.

EDIT: Customer service is acceptable. Based on my recent experiences the quality control seems to be getting worse. Would not recommend to collectors (i.e. those who want items in pristine condition) but otherwise a fine store I've ordered hundreds of dollars ($600+) of books off rightstuf and my experience has been largely positive. Packaging is excellent and the books are typically cheaper than MSRP so I usually buy in bulk once there's a series I want to read. Shipping times are not super great but they are acceptable. Other reviews mention issues with shipping costs so for reference I live in the US and I order books in bulk so shipping costs are negligible compared to the cost of the total order. Occasionally the books come with some dings or weird gunk on them. Issues are rare enough that I don't really have any complaints I haven't had an experience with customer service yet. This combined with the occasional book quality issues (considering they also sell 'damaged' merchandise for cheaper) is a 4/5 experience

Very efficient service. However, Stop sending me emails filled with ads!