Right Stuf AnimeReviews of rightstufanime.com

Purchased 12 manga from 11/13/2021. Items were split up and sent in partial boxes. Guess how long the last 2 came? Took them an entire year and 3 months counting because the last two were out of stock. If you smth out of stock run.

EDIT: Customer service is acceptable. Based on my recent experiences the quality control seems to be getting worse. Would not recommend to collectors (i.e. those who want items in pristine condition) but otherwise a fine store I've ordered hundreds of dollars ($600+) of books off rightstuf and my experience has been largely positive. Packaging is excellent and the books are typically cheaper than MSRP so I usually buy in bulk once there's a series I want to read. Shipping times are not super great but they are acceptable. Other reviews mention issues with shipping costs so for reference I live in the US and I order books in bulk so shipping costs are negligible compared to the cost of the total order. Occasionally the books come with some dings or weird gunk on them. Issues are rare enough that I don't really have any complaints I haven't had an experience with customer service yet. This combined with the occasional book quality issues (considering they also sell 'damaged' merchandise for cheaper) is a 4/5 experience

I ordered 4 books of a light novel series. Book 1 and 3 had noticeable damage around the edges, corners and top of the pages, whereas books 2 and 4 came in pretty good conditions. They were all together so I don't understand how only two books got damaged... Everything else about the order process was great, just stuck with half my books having damage to them. I just like my books being in near perfect condition on after I've read them, so kind of a bummer, but oh well. If you don't mind this risk with any books you order, then I'd recommend ordering from here.

Prices are good specially on holiday deals but customer service and shipping time sometimes is horrible.

I have bought from rightuf a few times and never had any problem with the figures I ordered. I decided to order an imperfect figure which was stated as damaged box but the figure was in perfect condition. When I received the figure, the hair was broken and it has been over a week since I asked for a refund over the phone. I sent in pictures like they asked, the agent asked if I wanted to get a refund. I answered yes and there has been no response from the agent in over 5 days. There customer service is absolutely terrible and very mismanaged. Using covid as an excuse for customer service which is probably handled at the home of the agent is also insulting. The agent that I spoke with also has an attitude like she doesn't care at all. Please improve your customer service. Edit: My case was solved, it took longer than anticipated but they compensated me nicely for the long wait. The last person that I spoke with was also pretty friendly. Edit to response: I've heard from others that your customer service was bad even before the covid situation. I have been nothing but kind to every person from your staff that I spoke with with. I like your shop but if you can admit that your customer service is not ideal then maybe you can improve it. I wish you the best and hope your store can become even better than what it is now.

Generally you will find slightly better price than other site for anime titles, it is great when as long as you won't run into any issue that require you to contact customer service, because customer service is below average. I ran into issue a couple of time, once I got DVDs that highly questionable of being bootleg, the artwork cover on the disc was poorly printed with personal disc label, I reported the issue and they refused to acknowledge my issue being valid. (Even after I bought authentic copy elsewhere to compare with the copy I got from RightStuf.) and another time I bought Blu-ray disc it kept skipping at certain part of the video, they want me to send them screenshot which I did, after a few days later customer accept my request for return but I have to send it back at my own expense even though my return was no fault of my own.

I have been shopping with Right Stuf Anime for several years, since before they re-designed their website and still used to have a forum where customers could talk about anime, recommend other shows, and talk about different subjects but the forum sadly went away after they re-designed the website along with some other website functionality that was no longer available after the re-design (such as being able to leave comments when you place an order). The website re-design wasnt totally bad because it did add the ability to create wishlist which wasnt previously available. After the website re-design Right Stuf seems to also have changed the way that they run their business a bit (both good and bad), some of the changes that ive noticed are: 1) Before the re-design they used to have Studio Sales every month but the discounts would only be like 5-15% during the studio sale and then when Christmas came around they would have a huge sale called their 10 days of Christmas where they heavily discount all their anime including the new anime shows that were released that same year which would sometimes make me upset because I had found myself in the situation where I pre-ordered a show for $40-$60 and then a few months later they would put it as part of their 10 days of Christmas sale and sell it for $20-$25 when it was a new release that was released just a few months earlier, this caused me to stop pre-ordering stuff from their store and just wait until the end of the year to buy new shows. It seems that now Right Stuf has stopped this practice and only places regular edition and lower (not including limited edition shows anymore in their Christmas sales). Right Stuf also raised the order minimum requirement for free shipping from $50 to $75. 2) Right Stuf Anime got rid of the ability to leave comments when placing an order with them on their website, I am really picky about the condition that my anime merchandise arrives in because im a collector and since Amazon always tries to ship everything that I order with them in padded envelopes I found that Right Stuf anime was a better source of buying anime merchandise because they packed everything in cardboard boxes instead of padded envelopes like Amazon does so they usually arrive in better condition. Now that Right Stuf Anime has gotten rid of the comments section when placing an order on their website I cant leave them comments like "please check the items for scuffs, blemishes, damage on the covers, etc because im a collector, thank you!" and I have been receiving alot more items with damage on them from Right Stuf when I place my orders. The sad part is that I went with Right Stuf over Amazon because my items would arrive in better condition even though Amazon usually has better prices and an easier return process if something is wrong with the items, I guess ill have to buy directly from the studios more often now and only purchase from Right Stuf when items are deeply discounted. 3) The Got Anime? membership went from $12 to $18. The reasons why I think the Got Anime? membership is a very poor value because you can only use it for a 10% discount on regular priced items and for 30 extra days for returns that you pay return shipping costs yourself. The Got Anime? membership seems like a cash grab to me for things that they should provide for free as part of what they claim is Anime-azing! customer service and to compete better with Amazon. 4) The customer service has gotten worse, you better check your items and create the return ticket within 30 days of them shipping the order because if you go over by even 1 day they will refuse to help you at all and say "next time you should buy the Got Anime? membership or check the items as soon as you receive them" but with our busy lives sometimes its not possible to check items within 30 days and create a return request ticket. Its also annoying that returns have to be approved by someone at Right Stuf before your allowed to return items and if your approved then you have to pay return shipping expenses.

I’ve been a Got Anime member for years and overall am satisfied with the membership, but there is something missing keeping it from being a great service. Incentive. The extra discount is nice, but it lacks punch. There are times when new anime releases are cheaper on Amazon or other major retailers and it’s a conscious decision to support Right Stuf instead. I’d like to that become no decision at all if you’re a Got Anime member. There needs to be a Got Anime member only sale event with BIG discounts on highly desired anime/manga/collectibles, even if it’s just once a year. Promotional discounts should be accepted on all items if you’re a Got Anime member. The annual Christmas sale is good, but I have a hard time distinguishing the added value, the discounts do not seem any better than usual. Adding either of the above suggestions to grant Got Anime members some exclusivity would be huge. Lastly it would be great to have a members only area with exclusive bundles, a monthly or quarterly mega deal, a “VIP club” with a forum so Right Stuf can get more direct and interactive discussion and feedback from its biggest supporters. I’ve been a Right Stuf supporter for over a decade and enjoy supporting the company, but I think a more desirable Got Anime membership would boost support even higher and I’d buy from them more frequently.