Right Stuf AnimeReviews of rightstufanime.com

Prices are good specially on holiday deals but customer service and shipping time sometimes is horrible.

I knew it would take a little more time but it was well worth it. I ordered 22 manga volumes and it was packed securely with plenty of padding. It's obvious their warehouse and packaging team care about what they are doing.

I love it, i buy my favorite mangas. nice :)

I have bought from rightuf a few times and never had any problem with the figures I ordered. I decided to order an imperfect figure which was stated as damaged box but the figure was in perfect condition. When I received the figure, the hair was broken and it has been over a week since I asked for a refund over the phone. I sent in pictures like they asked, the agent asked if I wanted to get a refund. I answered yes and there has been no response from the agent in over 5 days. There customer service is absolutely terrible and very mismanaged. Using covid as an excuse for customer service which is probably handled at the home of the agent is also insulting. The agent that I spoke with also has an attitude like she doesn't care at all. Please improve your customer service. Edit: My case was solved, it took longer than anticipated but they compensated me nicely for the long wait. The last person that I spoke with was also pretty friendly. Edit to response: I've heard from others that your customer service was bad even before the covid situation. I have been nothing but kind to every person from your staff that I spoke with with. I like your shop but if you can admit that your customer service is not ideal then maybe you can improve it. I wish you the best and hope your store can become even better than what it is now.

Final edit: their answer was to delete my account and cancel my order. After supporting them and spending tons of money over many years, this is how this company repays my loyalty, don’t waste your time or money. Was a loyal customer but no longer :( I have spent 1000s on their site, especially before they raised the free shipping threshold by 50%! It used to be easy to get 50$ worth of items and check out. Now you need to get 75$ For free shipping, but most stuff is “no in stock, expecting restock”. So for Christmas I made a huge order, enough to to qualify for free shipping many times over. Christmas came and went and I had not even a tracking number. I contacted and was told “your order contained out of stock items so we won’t ship any of it until it’s all in stock”. It’s been a month. They want ME to pay separate shipping fee to ship part of the order, even though I could have ordered 2 orders that both qualified for free shipping. The customer service wasn’t helpful and was quite rude “well then why didn’t you make two orders?”. And “we sometimes ship partial orders, but it’s at our discretion”. Thanks! Now I know you didn’t do it because you just didn’t want to. I won’t be spending my money here any more. Edit: I went back and forth with this company’s complaint dept 3 times on this matter and still have no resolution. I was told that even if I placed two ordered I would have to wait for items to be come in for both orders to ship, which I thought was ludicrous! I understand how hard this time has been on small business, I run one myself, but if a customer wants their in stock items then you say “ok sure, we will ship them” or at least “I understand, if you pay the shipping cost on the partial then we will get it right out”. Instead it’s “nope” and closed my case- 3 times now. Bad customer service, bad business.

Generally you will find slightly better price than other site for anime titles, it is great when as long as you won't run into any issue that require you to contact customer service, because customer service is below average. I ran into issue a couple of time, once I got DVDs that highly questionable of being bootleg, the artwork cover on the disc was poorly printed with personal disc label, I reported the issue and they refused to acknowledge my issue being valid. (Even after I bought authentic copy elsewhere to compare with the copy I got from RightStuf.) and another time I bought Blu-ray disc it kept skipping at certain part of the video, they want me to send them screenshot which I did, after a few days later customer accept my request for return but I have to send it back at my own expense even though my return was no fault of my own.

I’ve been a customer on and off for about 4 years now and I’m addicted! Competitive pricing, fast shipping, excellent packaging. (There was one time when I placed an order and it shipped that same week. This was during the pandemic too, which still blows me away!) For fans of manga and anime, I think Right Stuf is the gold standard. They really do understand their audience. I appreciate the weekly sales and constant giveaway opportunities! Even with the pandemic, I’ve continued to have good experiences with them. The one thing I can’t speak on is their customer service, as I’ve never had to reach out to them. But I do appreciate the periodic updates via email and sites like Reddit. If I had to make one complaint, it’s that I get signed out of my account quite often (within the same hour) and that does make browsing a little more tedious. All in all, a great place to shop from. Just writing this makes me want to place a new order!

I have been a customer of Right Stuf Anime for a few years now and a Got Anime member for about 8 months. Being a Got Anime member is absolutely worth it for the discount you can get on preorders and regularly priced items which are usually already discounted. Shipping during these Covid times can take a bit longer than your Amazons and other giant retailers, but Right Stuf’s packaging is excellent and your stuff will not look like it’s been run over before getting to you! If you want to have access to a wide variety of products you can’t get elsewhere, preorders that often arrive earlier than street date and you want to support a smaller company over the big box stores then I highly recommend Right Stuf for your anime, manga and figurine purchases!