Right Stuf AnimeReviews of rightstufanime.com

There is very little that I can say that I dislike about RightStif's service. I occasionally have had problems with an order (no online retail service is ever completely free of mistakes), but those problems have always been handled in the most professional manner possible. RightStuf continues to have the best deals, widest selection, and stellar service of any of the online Anime & Manga retailers, and I will continue to be a customer of theirs for a very long time to come.

I have been ordering manga and anime from Right Stuf since 2015 and have not found anywhere better overall. When I occasionally compare pricing and selection, I typically find that they can't be beat when it comes to books and DVD/Blu-Ray discs. They are generally quick to ship and pack for shipping better than any others I have ordered from. I recommend some patience with the free shipping option. Sometimes it has taken longer than expected, but I have never not received an order. However, being great means maintaining a high standard and if I have one serious complaint, it would have to be with Customer Service and how Support Cases are handled. I try to be patient and submit my questions and issues via the support case form on the web site. The problem is that when I get a response, the case gets closed and I have found it impossible to follow up and get additional assistance or information. It feels like "here is an answer to your question; take it or leave it" and that has been incredibly frustrating for the last few cases I submitted. They were never resolved to my satisfaction - I got an answer, but that answer included a suggestion that might have worked, but the case was closed and though I could add a reply, I never got an answer again. I eventually figured out a way to work around the issue myself. I hope to see some improvement in that regard because the experience has left me a bit disillusioned with Right Stuf recently. It was not always like this.

I use this site mostly for manga, because it's almost always cheaper than other places I could get it. Occasionally there are manga that are cheaper elsewhere, but that's the exception. I only know of one series that is consistently cheaper elsewhere (for those wondering, it's Berserk at instocktrades). I haven't used this site as much for anime, but there's deals all the time so even if it's a bit more than you want to spend, there's a good chance it'll go on sale at some point for about 90% of the anime on there. Also, free shipping over $75. (was $50, but they increased it recently. It might go back eventually) So yeah, this place is pretty great. I've never had any problems with orders or customer service, so that's cool too. Also, if there's any older manga you want, sometimes Right Stuf has some decently old stuff for pretty cheap. Not consistently, but often enough that I think it's worth mentioning.

I ordered an album 5 months in advance, was charged and paid in full. RightStuf tried to charge me again and my bank stopped the duplicate transaction. I had honestly forgotten I'd even ordered from them until my bank notified me of the attempted duplicate charge. RightStuf asked for my bank details showing that I was charged (advised by my bank specifically to not do this) and then cancelled my order when I refused. The album I ordered was out of stock on day 1 of release, so my assumption is that they don't even have one to send me - despite paying in advance. I'm in the process of attempting a charge back with my bank, and I've filed complaints with the BBB. I wouldn't trust this company with Side note, literally every 5 star review for them screams fake on Trustpilot. There's no reviewers with more than one review aside from the generic 5 stars they've given RightStuf. Edit: In the reply they state that they only take pre-orders in the form of Paypal or Sezzle. This is blatantly untrue as of 8/7/2020 - my card was charged via a normal debit transaction. Additionally - they state that they only charged a 1.00$ transaction to ensure the validity of the card number, again, not a true statement. Despite many recorded "disagreements" with former customers online they have a clear pattern of behavior well documented on many different review sites comparable to Trustpilot. This is not a new situation for them and I encourage anyone reading to look at other examples from 2020 and years past - the details are extremely similar for many other customers.

Right Stuf has been my go-to for manga since I learned about them last year. I usually go to physical book stores so I can see the book in person, but of course Covid has hindered that a bit. I was hesitant at first as I've had bad luck in the past with shipping books – they always seem to arrived damaged. But I was extremely pleased to see my books arrive from them packaged carefully and securely. You can tell that they put care into making sure your stuff fits just right into the shopping box. Moreover, the prices are so much better than the cover price I pay at the book store, especially if you wait for one of their frequent sales. If you're like me and care a lot about book condition, this is the place to go for online manga shopping.

I started buying manga this year after wanting to delve further into the My Hero Academia series (MHA). I researched several places to buy from and landed with RightStufAnime (RSA), I am very glad I did. One of the main reasons I decided to purchase from them was the care they put into their packaging and merchandise. I've seen many Reddit posts of RSA hauls and majority of them came in great condition. I bought the first 25 issues of MHA from them and their condition was fantastic. Their pricing is very competitive and even better after getting their GotAnime membership. Even if Amazon has slightly better price, I would rather go with RSA since it is more of guarantee the condition of the manga will be great. They also have weekly sales on a variety of series as well as bigger sales like the Holiday Sale (Black Friday to Christmas) that include great prices on bundles. Best place to buy manga!

Right stuff has the some of the best prices for manga you can find. Only place where I’ve found brand new manga cheaper is InStockTrades. My only issues I have with right stuf is their return policy where you the buyer has to pay for the return shipping and something they just changed recently where the free shipping price was moved from $50 to $75. As far as nitpicks, for their holiday sale they seem to have the same series on sale. I would prefer if they did some sales for series that are never really on sale such as Magi, YuYu Hakusho etc. but that’s just a nitpick. All in all right stuff is the best place to get brand new manga especially since their package is the best around period.

I placed an order for about 20 manga volumes and went to check if they had been shipped, when i logged in my order was cancelled! The email went into my spam email that was asking for confirmation, but the sender name did not even come from "Rightstuf" it was under a name like "Robin" or "Rachel", which obviously matches the service as "junk". I called & left a message that said someone would return my call within 1 day, and I never received one. I called again, and was told that it was my fault that it got cancelled because I did not respond to a spam formatted email. I did not even receive any notification saying my order was cancelled, I wish I did because I was ready to spend a lot of money since I found the books I wanted at a good discount, and now the discount is unavailable. Customer service did nothing to keep me as a customer, and did not offer me any discount or alternatives. After my last order finally comes in, I will not be ordering from here again, I would rather order from a company that communicates with me and values me as a customer and not just a number. Edit: the fact that this company will not acknowledge my review and will respond to others further proves they do not care about their customers