Ride1UpReviews of ride1up.com

Well, this was one of the worst purchase experiences in a while due to extremely poor packaging and handling from Fedex... The box was beat to hell and items were flopping around loose inside, parts banging and rubbing and missing two parts (crank bolt & lock ring) so I could not finish assembly...Very disappointing to spend $1500 bucks on this mess (I could justify it if it was $500, Amazon special) Customer service was surprisingly at a Walmart level and after multiple emails back and forth they stopped communication because it was after 5pm (closing time).... They didn’t read my emails and seemed to care less about all the issues. The $250 restock threat for refused delivery is a crock and a weak scare tactic. You are within your rights to refuse a package that is visibly damaged when delivered, that's the point of it. I will be disassembling what I wasted an hour and a half on, throwing it back in the box and sending it all back. Honestly, it’s a shame because it appears to be a nice bike but In my experience when things don’t start off good it's a bad sign.

ride one up is the best bike I’ve ever owned easy to assemble fast fast fast shipping super comfortable and well worth every penny

I bought a Portola for my wife’s birthday when they were on sale for Father’s Day and I was pleasantly surprised when I put it together. We have looked at 5-6 other bikes over the past two years and the quality of this bike compared to other brands we looked at is 1up 😜. It has features that rival bikes that are 2-3x the price. I am now looking at getting one for myself but the Portola is a little small for me (6’4” 225) so I will be getting the Rift most likely. - The welded/integrated racks are a huge selling point for us. Being able to hold 150lbs on the passenger kit and have our kids ride with us will be great. Thanks Ride1up!

Packaging bike came in was excellent, easy to follow set up. Customer service responded quickly when I had a shipping question.

Highly recommend any of their high quality electric bikes. Great customer service and excellent quality.

I crashed my bike shortly after receiving it and needed a new display, they comped the item and sent it to me! Incredible customer service.

My Portola E-bike from Ride1up has changed my life for the better. I love everything about it. I used to commute by car but it was totaled a few months back and I was over dealing with all the parking problems and broken windows in Seattle. Since getting my bike I have felt happier and lost weight from using it. The bike itself is durable, easy to use, fast, the battery isn’t amazing but it’s great for what I need, and it feels safer than using public transportation, especially at night. I’m so happy I changed to using an e-bike. I feel like a kid again riding my bike.

I have the R1U RIFT and it is excellent. I recently purchased the Prodigy XC on a great sale and can't wait for it to arrive. I have done extensive research, and this company perfectly combines quality and affordability, making it an excellent value bike without being a budget bike.