Ride1UpReviews of ride1up.com

Headlight works and doesn’t work they don’t take your word for when something is wrong. Added the passenger seat and the kickstand snapped over night just with the bike leaning on it. Paint comes off from even plastic scratches. Was offered captains seat when checking out and it doesn’t even fit the portola. It was backordered so too late too return. I wish I knew the portola 2 was coming out before buying this

"we don't cut corners" Well, that is partly true. I hate to change my five star review to three, but here it goes. I have had a CFRacer 1 for a few months now and originally gave it a five star review. It is a small but annoying issue that Ride1Up refuses to address. My rear tire only holds air for one day (and this has been a documented issues since the first day I owned the $2200 bike). Yes, I have followed all instructions and guidance from Ride1Up. THEIR ANSWER IS: you need a new valve. Ok, here is the fun part: they refuse to reimburse me for the repair or even send me a new valve. Order #224365

A knocking sound is occurring and a grinding noise when peddling. Bike is less than a month old.

I’m giving this company 3 stars. Bike frame arrived with several scratches all over bike frame. Customer service team is incompetent. One of their accessories came with a missing part. They do respond fairly quickly and did make things right which is why I didn’t give them 1 star but I had to do some serious negotiating, where I feel like most other companies would have been more accommodating.

This is a review of the Vorsa (standard, step-thru) from the perspective of also having a Roadster v3 (step-thru) for the better part of the last 2 years, and before that 2 Giant eBikes since 2004, over 20 years ago. I have put about 10,000 km on each of the Roadster and the 2 Giants combined. I got the Vorsa recently for riding on "less than smooth" gravel trails. In a nutshell, both Ride1Up bikes are absolutely great, especially when compared to my ancient Giant eBikes, with one big exception discussed below. The Roadster is by far my preferred bike, primarily because it is much lighter and therefore much more responsive. It truly feels like you are riding a road bike and you are just flying along but with less effort. The Vorsa, as I anticipated, is somewhat of a tank by comparison, especially when lifting it onto a car rack, but it admirably does the job of eating up those gravel trails more comforably (and faster) than the Roadster does. With either bike, I ride almost entirely in Tour mode, class 1. I reckon either bike gives me in practice about 50-60 miles from a full battery with rides that typically have considerable elevation gain, up to 2000 ft at times, and purposely not running the battery down to less than 20% if I can avoid it, 10% max if I can't. Kudos to Ride1Up for that. Battery life is great, at least for the Roadster. I only have a few rides in on the Vorsa, so can't comment on it. However, for the Roadster I have a standard ride that I do to measure the miles I get from the battery. After 13 months and 6500 km, the Roadster battery lost less than 2% of capacity, which, based on my experience with the Giants, is extremely good and very acceptable. The ONLY downside of both bikes is the display. As a programmer I wish I could modify the software to make it much more useful (or perhaps useful period) to someone who is actually riding the bike at the same time as trying to read/use the display. I suspect the software was written by someone who never actually went out and beta-tested it while riding and/or was trying to maximize battery use/longevity. One example is distance traveled. It is on the Roadster main page but in a font so small it is unreadable in practice. It is a big enough font on the Vorsa, but it is not on the main page so it is never visible w/o pressing a button! Unbelievable. Which brings up another issue. While riding, both displays revert back to the main page after a mere 5 seconds, which while riding is way too short a time to read. The user should be able to set this timeout, including the option for no timeout at all. Another serious issue is display of battery voltage, or more correctly, lack thereof. On the Roadster you can get to it fairly easily but on the Vorsa it involves a tedious series of somewhere around a dozen or more button presses. Neither of these can be done safely while riding. Battery voltage should, in my opinion, be on the home page, not buried at all and always visible. The State of Charge (SoC) percent display depends on whatever algorithm the programmer decided to use. On the Roadster it is a terrible algorithm: typically SoC will not drop off 100 % until after 15-20 miles or so and I have learned never to start a ride below 50% because it drops like a rock on the lower half. Ride1Up seems to have done a better job with SoC on the Vorsa. Based on only two 45-mile rides it seems to be much more realistic but only time will tell. The Vorsa will also display amp-hours remaining (but unfortunately after the same tedious button presses needed for voltage), so that is one improvement over the Roadster. But for goodness sake, why not also display the actual battery voltage on the home page? There is plenty of screen real estate to fit it in on either display. The speed is in a font so big you can read it from the proverbial mile away; that font size could easily be cut in half to allow the main page to be much more useful, with readable distance and battery voltage (both using 2 decimal places) among many improvements that could be made. The only other comment I have on both bikes is I wish Ride1Up would allow a better choice of tires, even if they charged more for it. My Roadster got a flat on the front tire after 1 week, on the rear tire after 1 month. I replaced them with Schwalbe Marathon Plus and 10,000 km later have not had another flat, doing the same ride much of the time. Even though the Vorsa came with entry-level protection Schwalbe tires, I am in the process of upgrading them to the industry-standard best protection, the Marathon Plus. My second Giant has those tires too and no flats yet on it. If it were not for the display issues, I would rate both bikes 10 stars, on a scale of 5. The display, however, is the all-important user interface to the bike, and it is so bad I knock 2 stars off because of it. I truly wish I didn't have to do that.

Overall the bike is nice and great for the price point! it works! smooth and handles the uphills! my only 2 complaints are 1. the chain pops off and gets wedged between chain ring and motor cover...its hard to get out.... they need to fix that issue ...2. the advertised power...says 90nm torque...its more like 70nm-75nm.... I have a mtn bike with a bosch cx at 95nm and it actually rides at 95nm.... On Prodigy its underwhelming power assist...

Rear derailleur was bent and tire rim was chipped on shipment and had to pay 200 to fix. But rides well after all the fixes.

I gave this Portola a 3 Star rating and that is because of two things that bother me insanely. First is the ridiculous horn that comes with the bike. It is cheap and honestly something that should be on a kids starter bike. Second, is the No security for this high priced e-bike. The power button just shuts the bike off. If a thief was trying to steal the bike a key isn’t needed to turn on the bike to unlock it because the fact is the e-bike does not have have preventive issues or protection. Seriously? What a waste. Now, the good stuff. Compared to other e-bikes this Portola is solid. I love the badge that gives this Portola an exotic expensive feel minus the security detail. The paint job just screams care, detail, love. Riding the Portola is amazing. A hill climb at a 30 degree slope is nothing to the Portola. Carrying groceries in the Portola is a breeze not affecting power, stability, comfort, or ride feel. It’s just amazing. For those who want a good e-bike I definitely would recommend the Portola. For those that want an e-bike with great security assurance and a good horn that doesn’t sound so childish then a Portola isn’t a good idea. Unpacking this Portola, it’s light feel, its easy assembly, the maneuverability, the representation just gives its owner to be proud of ownership. I have owned three other e-bikes and this one just represents classy and showmanship.