Ride1UpReviews of ride1up.com

We purchased two ride one up 700 series bicycles. I’ve only owned them a couple of months and one of the back straps came off. Ride one up doesn’t carry this part. I was told when I purchased these bicycles that I could get every replacement part from them I needed. I would be aware of purchasing a bicycle when the company cannot provide replacement parts. 😡 and on top of it I’ve owned these bikes about three months and they are now discontinued. Great.

Bought a Turris ST. It's a nice bike, easy to assemble, ...BUT...Arrived with front brake working poorly, badly adjusted. If regular caliper brakes I would adjust it in 30 seconds. Called/emailed customer service. They HAVE NO customer service, said go get it fixed. I did, cost $50.00 + tax to have both brakes bled/adjusted, now works fine. If you buy one and have a major problem, throw it out. They will leave you to twist in the wind.

Just wanted to share my experience with this brand for the awareness of potential buyers. I bought a brand new bike(CF Racer 1) expecting it to be ready to ride without any issues, but I encountered a persistent clicking noise in the drivetrain. Despite putting over 20 miles on it, thinking it might just need to be broken in, the problem never went away. What’s disappointing is that, being a new bike, I didn’t expect to deal with derailleur adjustments right off the bat. Other bike brands I’ve dealt with have been much quicker in handling issues and are even willing to offer significant discounts when customers run into inconveniences. Unfortunately, that wasn’t the case here. Their handling of my concern left me disappointed, and I hope others don’t experience the same. If you’re considering this brand, just be aware that the customer service might not be as responsive or accommodating as you'd expect, especially if you encounter issues with your purchase.

Great bikes, but when we purchased new replacement batteries, we received defective batteries. Initial batteries that came with the bikes averaged 40 to 50 miles per charge. Using the bikes under the same conditions but using them less, the replacement batteries from day one averaged 30 to 35 miles per charge. Obviously defected. Ride1Up not willing to do anything about this. Basically paid for 2 batteries, that are half as good as the original batteries that came with the ebikes

I recently purchased the Roadster V3 ebike. I have since used it daily, and can confidently say it is a joy to ride! The motor is incredibly quiet, smooth, and fast. The battery is small, but enough for my daily commute and then some (even on the highest setting). The smaller battery also makes the bike incredibly light - something I'm very grateful for on the occasional instances when I have to carry the bike, up some steps or otherwise. Initially, due to the common carelessness of FedEx, my bike had some defects. However, Ride1Up's warranty is ironclad - without much hassle they fully compensated me for the cost of fixing the bike at a local bike shop - despite the shop charging far more than industry average (as the only one in my area, I guess they can name their prices). In summary, a fantastic bike with quality parts, delivering a smooth ride, in addition to a very helpful and responsive customer service. Strong recommend!

Quick, honest, easy to understand, accurate expectations. Value of product and satisfaction exceeded my expectations. Would recommend to others and will purchase from Ride1up in the future.

I purchased my Cafe Cruiser two months ago and after 600 miles I’m still loving it! I get the advertised 30 through 50 mile range from a full battery. The bike is very comfortable, I enjoy the upright position. The bike was packaged well and arrived undamaged in a timely manner. Assembly was straightforward and I had no issues. The instructional videos were helpful. I’ve been using the Cafe Cruiser for commuting, but it’s so fun to ride that I’ve done some longer rides too. The Cafe Cruiser performed well on 40 miles rides and could easily make it to the advertised 50 miles on level terrain. I’ve contacted customer support a few times and they have been quick to respond and helpful. For cruising around town the Cafe Cruiser is great! I would definitely consider Ride1Up if I ever purchase another e-bike.

Great phone experience, fast shipping. Bike was very high quality for the price. Would recommend to my friends.