Ride1UpReviews of ride1up.com

Solid bike for daily commuting. Plenty of power, I’m getting about 10 miles per battery charge running at the highest setting the whole way.

Ride1Up is an outstanding company with exceptional products and customer service. My experience with them has been seamless from purchase to delivery. Their bikes are high-quality, reliable, and offer great value for money. Highly recommend!

After the purchase of my Cafe Cruiser XR and realizing how nice and high quality it is, I bought a 700 Series ST for my wife. She loves it! It’s smooth, comfortable, very fast, and goes 120+ miles on a charge. We like our Ride1UP machines so much, I bought a Roadster V2 and Prodigy XR. Great e-bikes!

I am really enjoying my Revv1 badlands FS Ride one up it’s the best and I feel happy with my commute daily. Benito it’s a great customer service expert and also a great human being. Thanks for being awesome 😎

I wanted to take the time to write a review about my Ride1up Cafe Cruiser. I have owned this ebike now for just over a year and I absolutely love it. I have not had many issues at all with it; it has been very reliable for me. It’s beautiful, works great, and is all around a fantastic purchase. I bought this to replace my car and it has filled the shoes and then some! Its battery life is enough to get me around my island town. It goes fast enough to get me anywhere on time. I’ve attached a basket and it carries all I need. I’ve gotten many compliments on it! Customer service has been kind and helpful any time I reached out. I have recommended this brand to anyone I’ve come across looking for an ebike—and it’s a lot. I live in a small island town and a lot of the workforce uses e-bikes to get around because the only road we have is usually jam-packed with tourist traffic. I would absolutely purchase from Ride1up again and I recommend you use their products. This has been a very reliable choice for a not-so-bike-savvy person to keep up with; and I look great using it!

The Portola is easily one of the best $1k e-bikes that you can find. I rank it right up there with the Lectric 3.0 and REI Co-op gen e1.1 (when it is discounted to $895). All three have their pros and cons but the Portola has the advantage due to the location of the battery. Range seems to be slightly better than the 3.0 and includes a thumb throttle (the e1.1 doesn’t have a throttle but similar range). The Portola and 3.0 are folding bikes but the e1.1 is the lightest of the three (3.0 is the heaviest). Very satisfied with all three but I have been riding the Portola much more as it seems to be the better of the three due to comfort and ease of use. Highly recommended. In fact, my two brothers each ordered one after test riding mine.

I received this portola bike quickly in December and it was packed well. Unfortunately I haven't really been able to ride it. I rode the bike once on an 8 mile journey and it performed well. I then tried to charge the bike and the charger was non-functioning. So I contacted ride1up and they then purchased a 3rd party charger for the bike and sent it to me. That charger worked. However, now the bike wouldn't work. Turns out the power cable installed comes undone if you fold the bike and the cable is too short to be plugged back in. So ride1up sent an extension for the cable and told me to buy zip ties to fix the problem of the power cable coming undone. This is pretty surprising that a company tells you to buy stuff to make their poorly designed product work. They seemed to have these fixes ready to be distributed so I think they know about this design problem but are still selling these bikes without correcting them. I would not buy another bike from ride1up. I wrote this review on their website but they will not post it. Seems they are pretty dishonest.

I normally do not leave reviews (except for a few here and there when I have a bad experience), however trying to change my ways I can say my experience with purchasing a Ride1UP Rift has been great so far. I think some other reviewers may have had their e-bikes damaged during the shipping progress but mine arrived just fine. I imagine the vast majority of people get their e-bike in proper working condition (like me) but then never leave a positive review. I did some research and the amount of negative reviews on other e-bike companies were much more numerous so I figure Ride1Up most be at least OK. When the shipment arrived I saw that the packing was done well and nothing was out of alignment. No scratches on anything (the box itself has some minor damage but everything inside was good to go). That being said, I was using my new Rift for several days commuting and my right pedal came off. I guess I had not tightened it enough and the thread on the crank arm had been worn away by the pedaling action. After emailing them once (with some photos) Ride1UP is sending out a new crank arm at their expense even though it was most likely human error on my part putting the pedal on. Also I consider myself an early-adopter of e-bike technology and I have purchased 2x e-bikes from another direct-to-consumer e-bike company in the past and they had good customer service as well. They sent out a battery in one case where the other battery was faulty as well as a new hub motor and wheel rim when that motor went out before the warrant expired. Almost went with them again (given their good customer service) but they did not have all the features I found on the Rift. Bottom line is that I'm not sure what exactly people are expecting from these direct to consumer e-bike companies... especially when they offer much more competitive pricing than other e-bike companies selling through bike shops and/or their own stores. If you want full service with bike shops/repairs etc then there are those options available. If you aren't at least a little mechanically savvy then maybe consider only looking for e-bike from a local shop. I rather learn on my own how the e-bike works and fix things myself (but that's just me). As such I'm glad I went with Ride1UP.