Ride1UpReviews of ride1up.com

Great product, great phone support and they are very quick to respond.

I am so disappointed that I purchased a bike from ride1up, don't make my mistake! I did a ton of research and bought the 700 series, there was, afterall an immense amount of positive reviews saying what a great value they are. First of all, the bike needs a ton of assembly, my mechanic boyfriend luckily helped me, but it would have cost an additional $250 to have another professional do it. After all that assembly, the bike wasn't riding well, it was super unstable and making weird noises. The customer service was responsive, but it's a lot of back and forth, sending videos and trying to assess the situation, which all takes time. What I didn't realize is I didn't have time. They won't cover any labor for fixing faulty parts on the bike after 30 days. I'm now outside of that window, my bike has wheels that are out of true, a faulty motor, and an out of whack kickstand, and while they will send a new motor, they won't take care of any of the labor costs. With the amount of time it took for me to assemble the bike and assess the problems, I would have had to made this my daily priority, but I work full time and didn't realize I was against a clock. I guess I should have read their warranty closely, but I didn't anticipate something so restricted. The bike arrived in August, and because of the problems I haven't ridden it for more than 2 hours total. It seems super shady to me that they wouldn't want to make things right when their bike arrived with several things wrong with it. Don't make my mistake, this bike is not a good value if you have to spend another who knows how much in mechanic fees plus all the time to deal with their faulty product. So bummed :-(

Their customer service was not what I expected. I had a faulty part on my bike and contacted them within 20 days of receiving it and they would not honor a replacement part. They did not believe me when I let them know the part was broken. Will never buy another bike from this company. So many other companies and bikes to purchase from. Update, still have not received the storage cage that I purchased in April, we are now June. Emailed the company, since there is now a two month more wait on the product, I asked for a refund, also a concern on the problems the bike is having with chain. I got a generic response with no answer to my question or concern. Never again, I get better customer service from Chinese bike companies.

Riding on clouds has never felt so real until I got my hands on a Ride1Up electric bike! This company truly delivers on their promise of quality and performance, but what truly sets them apart is their customer service. When a part on my bike malfunctioned, I was expecting the usual runaround and delays, but the Ride1Up team proved me wrong. They were incredibly responsive and efficient in resolving the issue, leaving me feeling like royalty on two wheels. And just when I thought they couldn't get any better, they made a price adjustment that was not only fair, but also transparent. They communicated the reasoning behind the adjustment and made sure that their customers were still getting the best bang for their buck. Ride1Up has exceeded my expectations in every way and I couldn't be happier with my purchase. I highly recommend this company to anyone in the market for an electric bike. They truly deserve a five-star rating and then some!

Hid my negative review on their own site, so here goes: Faulty. Snapped chain twice in the first ten days on flat, non challenging terrain. First chain went after a week and thought maybe things got messed in transit, second chain went two days later after the shop fitted a new one, and I got them to double check it was fitted correctly. Just awful - dangerous product to not get right for a bike that can get up to 30mph. Better to buy something more expensive of higher quality.

Ride1Up is a great place to buy an electric bike. I visited their shop in Banker's Hill of San Diego and test rode a couple of bikes. I chose one that day and rode it home. It rode beautifully as an electric bike and equally well when I rode it without the battery. I rode it every day for 3 weeks and never had a problem. Rudy and Zach were super helpful the day I bought the bike, as well as, 3 weeks later when I came back in with a few questions. I plan to buy another one of their bikes when I return to San Diego.

Bought Ride 1 Up 700 series. Trash after year and a half of light riding. Told by bike shop the motor was gone!!