Ride1UpReviews of ride1up.com

The customer support was great. The product arrived damaged and the company response was great

This is my second bike from Ride1up in less than a year. I know that sounds bad as an opening sentence but it’s quite the opposite. I bought the roadster V3 last year as my first E bike and could not have been happier. I love that bike and everything about it. When the Portolas went on sale recently, I realized that I liked the idea of having a second bike geared towards strictly commuting, and the occasional fun ride on a dirt trail. I will say that the geometry of the bike was not something I was used to and all the reviews I saw said that it might feel awkward for taller riders. I’m 6 feet tall and I do feel quite comfortable on it. It’s a zippy little ride, great looking, and light enough, that I can maneuver it wherever I want when it’s folded up. The only thing will say is the steering has take a little getting used to since I’m coming from years of riding tradition styled bikes. Also love the the fact that all the bikes come with a good set of tools for setting up the bike, a nice beanie and also, all the videos on YouTube are great.

I wanted to love my Ride1Up bike, but the ownership experience has been incredibly disappointing. The biggest issue is the warranty process, which feels intentionally evasive and designed to avoid actually helping customers. When problems came up, getting a straight answer was nearly impossible. Support repeatedly delayed responses, shifted blame, and made the process far more difficult than it needed to be. Customer service was also surprisingly hostile. Instead of feeling like they wanted to solve the issue, every interaction felt defensive and dismissive. The owner of the company ignored me when I asked could he help get eyes on my issue (he sarcastically asked did I expect him to deal with my issue himself when he finally did acknowledge me), but then tried to assault my character when I gave someone pondering a purchase my unfiltered review. Asking basic warranty questions turned into arguments, and I was often made to feel like I was the problem for expecting support on a product that was still under warranty. What’s especially frustrating is that the warranty is essentially “parts only,” which isn’t made clear enough upfront. Even when Ride1Up agrees something is covered, the customer is often left paying labor costs, troubleshooting themselves (sometimes with needing to purchase a specialty tool to do the job), or finding a shop willing to do the repairs. For an e-bike — where repairs can be specialized and expensive — that’s a major downside. The bike itself may look like a good value initially, but the poor support experience completely changes the equation. I would strongly caution anyone considering Ride1Up to look carefully at the warranty limitations and think about how much post-sale support matters before buying. The amount of issues I've had with the bicycle in less than a year would entitle me to lemon law protections if this was an automobile.

My bike has been to the bikeshop for 2 weeks straight because the front brake can't stop squeeking and the wheel, in motion, is doing a weird noise when turning right and left a 25 kmh +. Workers don't know what to do.

I have had a great experience love the bike

I am very impressed with my Roadster V3. It is exactly what I was looking for in an Ebike. I like that it does not look like an Ebike. I had a fat tire Ebike and did not like dealing with the weight of the bike and the confusion of wires around the handlebars. I always ended up riding my analog bike, but I often needed some extra oomph. My Roadster V3 weighs half as much and pedals very easily. In fact I pedal most of the time and add the motor when necessary. The torque sensor is very smooth easing in the motor. This bike is high quality and is an excellent value. I am also impressed with the Ride 1UP support. My bike arrived with a bent derailleur bracket. They returned my email very quickly and immediately sent me a new bracket. Support service also reimbursed be for the installation cost at a local bike shop. I have no regrets on my purchase.

I love this bike. Great mileage comfort, power and great for commuting to work and back. I like 8 miles away! And get 3 rides there and back before a charge

I really enjoy the fact that the V3 is at its core a bicycle. I have been using it to commute to work. My trip into the office is about 8 miles, but includes about 1 mile at 6% gradient. I am an avid cyclist, but no way I could make that commute on my road bike as effortlessly as I can with the V3. Only one small gripe. I wish the display included a clock!