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Residence Supply

About Residence Supply

Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.

Residence Supply (residencesupply.com) has 653 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: residencesupply.com
Website: residencesupply.com
Category: Home Goods Stores
Location: Miami
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Residence Supply reviews

653 approved reviews, newest moderated first

Jeff La R.
Oct 28, 2024
Great communication
Great communication
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Happy C.
Oct 27, 2024
My item arrived as expected within the…
My item arrived as expected within the stated timeframe. Well packaged and beautiful. Our electrician had no trouble with installation. I would order again.
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Tawnya S.
Oct 27, 2024
I ordered the wrong outlet covers at…
I ordered the wrong outlet covers at first because my electrician reconfigured two outlets to one. The RS team helped me with my exchange to ensure I received what was needed. They are beautiful brass switch plates and the toggle switch is so pretty. Love it!
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Tracey B.
Oct 26, 2024
Beautifully designed product and smooth…
Beautifully designed product and smooth transaction.
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sarah S.
Oct 25, 2024
Everything came as expected
Everything came as expected. Packaged neatly and organized.
Response from Residence SupplyOct 25, 2024
Hi Sarah, Thank you so much for the awesome review! We’re really glad to hear everything arrived just how you expected and that the packaging was neat and organized. We aim to make things as easy and enjoyable as possible, so it’s great to know we hit the mark. If there’s anything else we can do for you, just let us know. Thanks again for choosing us! Sincerely, Residence Supply
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Michelle
Oct 23, 2024
I ordered a dining chandelier in July, 4 months later it still has not arrived.
I ordered a dining room chandelier in July, they were going to make it dimmable for me. Every month for three months I wrote to get a status update and I was told it was in production. Last week (month 4), I wrote again and was told they put it on a ship (from where I have no idea) and it would arrive November 19. Then it sits in Customs, then it is trucked to me! I might get it 6 months after ordering! Someone should have told me that or given me an option to pay air freight. I will be returning it sight unseen after waiting all this time as I need to buy other lighting in that room and cannot wait another 2 months. Ann tried to smooth things over but I think this whole order was very poorly handled.
Response from Residence SupplyOct 24, 2024
Hi Michelle, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your frustrating experience. This isn’t the level of service we aim for, and I completely understand your concerns. Could you please provide me with your order number? I want to look into this right away and get a clearer understanding of what went wrong with the production and shipping of your chandelier. We should have communicated the extended timeline and shipping options more clearly, and I apologize for that oversight. I really appreciate your patience, and I’ll do everything I can to assist you further. If there’s anything else you need in the meantime, please don’t hesitate to let me know. Best regards, Residence Supply
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ROBERTO O P.
Oct 23, 2024
I tried to buy a coffee table, but there no luck. Thanks God.
I tried to buy a coffee table, but after the promised waiting time, I didn't receive at least a notification of the order status. I sent an email and asked what was happening. They answered that the "raw materials" weren't available and that a refund would be sent to my credit card in two or three days. I waited over 10 days, wrote again, and nobody answered my email. Finally, I made a dispute on my credit card to get my money back. Search first for the products they sell. I found the same coffee table for 50% of the tagged price while searching the internet.
Response from Residence SupplyOct 23, 2024
Hi Roberto, I'm really sorry to hear about your experience, and I completely understand your frustration. This is not the kind of service we strive to provide, and I’d like to look into this further to make things right for you. Could you please provide me with your order number? That way, I can investigate what happened with your refund and get back to you as quickly as possible. Thank you for bringing this to our attention, and I truly appreciate your patience. I’m here to help and ensure we resolve your concerns. Best regards, Residence Supply
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Jeremy S.
Oct 16, 2024
Ann worked tirelessly to make sure my…
Ann worked tirelessly to make sure my lights arrived in one piece and designed to specification.
Response from Residence SupplyOct 16, 2024
Hi Jeremy, Thank you so much for the wonderful review! We're thrilled to hear that Ann was able to assist you with such dedication. Ensuring your lights arrived safely and exactly to your specifications is what we strive for every day. If you need anything else, feel free to reach out—we're always here to help! Enjoy your new lights! Sincerely, Residence Supply
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